The Post|Pandemic Customer

The rise of the irate customer: Post-pandemic rudeness, and the ...

Decreased patience and heightened emotions have created a cycle of frustration, with rude customers having abrupt interactions with stressed ...

How the pandemic has changed customer service forever

Collaborative customer service has come to the forefront. In a post-pandemic world, businesses have had to adapt to a new way of working ...

How COVID-19 Impacted Customer Service & What's Next [Data + ...

COVID-19 had a strong impact on customer service, and in 2022 and beyond we'll continue to see the ramifications of the pandemic on what customers expect from ...

Revolutionizing the post-Covid retail customer experience

If the COVID-19 pandemic has taught retailers and consumers anything, perhaps it's not to take the in-person shopping experience for granted.

The new profile of post-pandemic customers and their consumption ...

Isolation measures, new ways of working, and a host of other transformations caused by the pandemic have given rise to a new type of ...

Riding Out the Storm: The Future of Post-Pandemic Customer ...

This white paper sets out to address the conundrum of finding the right customer engagement model for the long term as health systems ...

10 Truths About Marketing After the Pandemic

The Covid-19 pandemic upended a marketer's playbook, challenging the existing rules about customer relationships and building brands.

Resetting the Post-Pandemic Customer Journey - Astound Digital

Is your business poised to thrive in the post-pandemic marketplace? Astound Insights has released its 2020 Global Consumer Survey Report, Resetting the Customer ...

Analysing the post-pandemic customer experience | Red Ant

Ernst & Young reports that 48% of consumers globally believe post-vaccine life will be better than before the pandemic. According to Silvia Rindone, EY UK&I ...

The Future of Customer Service: What You Need to ... - SharpenCX

Companies who were once skeptical about automation now see its relevance after floods of customer interactions during the pandemic. Leaders want to offload ...

Post-pandemic customer loyalty challenges: Poor service increases ...

New research on the impact of the pandemic on consumer behaviors finds many customers lack brand loyalty, with 4 in 10 saying they did not ...

Rethinking Customer Centricity in the Post-Pandemic Era - XPLANE

Here are five steps to harness that energy and enhance the customer experience, which will help your organization thrive in today's post-pandemic world.

The Post-Pandemic Retail Consumer | MarketSource

The chaos wrought by the pandemic caused drastic changes in shopping behavior and consumers now expect more from in-store experiences.

The post-pandemic customer experience - - Training Journal

In the first of a two-part feature, Sarah Cook and Steve Macaulay review the customer experience in the post-Covid era The covid-19 pandemic ...

Examining the pre- and post-COVID consumers' shopping mall ...

This current study responds directly to calls for a deeper understanding of changes in post-pandemic consumer behaviour.

Adapting customer experience in the time of coronavirus

A credit-card company quickly recognized the pandemic's financial burden and waived one month of interest on credit cards. Government officials ...

A post-pandemic recipe for developing customer experience

But 50%, classified by Accenture as “reimagined consumers”, said the pandemic had caused them to rethink their motivations. While the video may ...

riding-out-the-storm-the-future-of-post-pandemic-customer ... - IQVIA

Post-pandemic customer engagement means transitioning to more hybrid and omnichannel interactions, with an increased focus on digital approaches. At the same ...

A customer-centric approach is key in a post-pandemic world

A customer-centric approach is key in a post-pandemic world. The covid-19 crisis intensified customers' digital habits. Companies need to adapt ...

Improving Customer Experience – Post Pandemic Key Success Factor

Improving Customer Experience – Post Pandemic Key Success Factor · Why customer support is so important? · How is customer service changing ...