Why You Need a Chief Customer Officers

A chief customer officer (CCO) is the executive responsible in customer-centric companies for the total relationship with an organization's customers.

Three chief customer officer job descriptions we love - ChurnZero

“Collaborate with marketing, sales, product development, and other departments to align customer needs with business objectives. Encourage cross ...

7 Reasons Why Chief Customer Officers Need To (Eventually) Own ...

It's not only about forecasting. Revenue-empowered CCOs improve results. CROs that have to balance new sales, cross-sell/up-sell, and renewals ...

The Chief Customer Officer: Roles, Responsibility & Salaries

The chief customer officer plays a vital role in a SaaS company, as the champion for customer success and the bridge between customers and the organization.

You Have Just Been Appointed Chief Customer Officer (CCO)

The successful CCO/CXO is an executive with responsibility for facilitating management of the customer experience.

Understanding the Difference with VP of Customer Success.

Two critical roles have emerged to lead this charge: the Chief Customer Officer (CCO) and the VP of Customer Success. While both roles focus on customer ...

The Role of the CCO | Classifying Chief Customer Officers

In one extreme case, the company failed because the growth rate surpassed the CCOs ability to support and sustain current customers, destroying customer ...

Why your business needs a Chief Customer Officer - Kapiche

CCOs often work on customer portfolios, prioritizing customer retention and acquisition efforts, and increasing loyalty. Now that we know what ...

The Chief Customer Officer: 6 Things to Know About This CX ...

A CCO must have a solid understanding of their customers. As well, they must be able to assess their experiences with the company at each ...

How to Make the Jump From VP of Customer Success to Chief ...

Chief Customer Officers are responsible for instilling customer-centric values into the culture and operations of the business they work for. Reporting directly ...

Here's why you need a Chief Customer Officer - BigChange

Ian explains it better than I can: “My role as CCO is to understand my customers' customers and walk in their shoes. That's the only way to ...

When to Hire a Chief Customer Officer - The Startup CEO blog

nothing. You're just hoping for the best, and hope is not a strategy. Another sign that you need to hire a CCO is if you are spending ...

What the heck is a Chief Customer Officer? - Jeff Toister

"The Chief Customer Officer is responsible for building and guiding an organization's customer experience strategy," explained Weader. Customer ...

The Chief Customer Officer is Vital to Your Business

The CCO ensures that the customer is central to the company. In fact, the CCO represents the customer in the C-suite. The customer owns your brand. If you want ...

6 Qualities of Successful Chief Customer Officers - CMSWire.com

Getting all of those functions onto one page is one of the key responsibilities of the CCO role. You will need to communicate a CX platform that ...

CEO Guide to the Chief Customer Officer Role - XM Institute

Customer advocacy. Make sure that customers' needs are taken into account in all key decisions. Culture and training. Actively work on cultural ...

What Is a Chief Customer Officer? - CX Today

Ultimately, it is the CCO's job to act as the customer's voice in the organization and advocate for their needs. 4. Train Employees to Deliver ...

Unlocking the C-suite: A roadmap for aspiring Chief Customer Officers

"Having control over the full journey makes life easier for a CCO. You still need to manage the handoff from sales, but having a dedicated ...

The Chief Customer Officer - Spencer Stuart

With the customer experience being impacted by so many functions and marketplace variables, the need for the CCO to have stronger general management and ...

The Rise of the Chief Customer Officer - Harvard Business Review

Whether firms call the position Chief Customer Officer (CCO) or some other label, these individuals serve as top executives with the mandate and ...