9.1 Designing and delivering inclusive and user|driven public services
9.1 Designing and delivering inclusive and user|driven public services
How Digital Government Promotes Inclusive & Accessible Services
While GBA+ focuses largely on what governments deliver (i.e. the policy or program), consideration also needs to be given to how it is delivered ...
An Inclusive Design Approach to Government Services
Fostering inclusion and building trust with citizens by understanding limitations and delivering what they really want and need.
How inclusive design can reconnect people with government
Government agencies and private-sector organizations are using design thinking to delve deeply into people's needs, behaviors, and aspirations.