Bringing agile to customer care

Agile leaders inspire others to bring their best selves to their work. They understand that emotion is an important part of the human experience, and when ...

An Agile Approach to Customer-Centricity

Review and defend your approach to someone else — someone who will actually press you for details, ask questions and bring ideas to you. Be ...

What does Agile Transformation mean for Financial Services?

With more efficient teams, more projects can be delivered, allowing the organization to then bring more value to customers. It keeps teams focused on delivering ...

Agile project management: Everything you need to know

Satisfy the customer: gear everything toward the needs of your target market. · Don't fear change: even change late in development can give your ...

Agile development best practices | Pega Academy

The inability to deploy changes quickly or the failure of deployed changes in the production environment can negatively impact the customer's business.

9 Key Benefits of Using the Agile Methodology - Kissflow

What makes Agile project management truly unique is the fact that it focuses on both, delivering quality and value to the customer, and ...

Should the Customer Care about Agile? - InfoQ

In an interesting discussion on the Extreme Programming group, Gary Brown brings up a thought provoking question: how should a team react if ...

Adopting Agile Methodologies for Efficient Change

Implementing an agile approach brings several benefits to organizations. Firstly, it improves project visibility and transparency. Agile methodologies emphasize ...

Business Agility: Taking Agile Beyond Software Development - PSI

Agile teams identify critical customer needs, brainstorm solutions to challenges, target areas for improvement, and quickly modify plans and tasks. This ...

Unleashing The Power Of Agile Software Development In Healthcare

Also, with a customer-centric philosophy, Agile ensures software solutions meet patient needs through continuous improvement and seamless ...

11 ways to deliver good customer service: Principles + tips - Zendesk

To keep up with customer needs, support teams need analytics software that gives them instant access to customer insights across channels in one ...

Implementing Agile in an Organization: A 6-Step Guide - Businessmap

It is crucial to identify how an Agile implementation will benefit your clients and how this change will help your team meet your client's requirements and ...

Agile For Support Teams: Handling Support on Agile Teams

I'd love to tell you to just add the support tickets to the backlog with all the new development work and prioritize them sprint to sprint along with the other ...

Customer User Feedback: The Keystone of the Agile Approach

There's no denying that Agile is an objective improvement over preceding development methods, but it also requires a key ingredient to ...

Agile Transformation Journey: A Guide To Getting Started In 2024

Improved Time-to-Market: Reducing the time it takes to deliver products or services to customers from the initial idea to market launch.

The Two C's of Agile: Courage & Customer | Pragmatic Institute

C is for Courage · Force prioritization at every sprint to avoid last-minute difficult decisions · Get feedback early and often from customers—and incorporate ...

Change Management meets Agile, how does that work?

Agile processes harness change for the customer's competitive advantage. ... Prosci® Taking charge of change Workshop · ADKAR Level 1: Prevent Change ...

What Is Agile Methodology in Project Management? - Wrike

Agile methodologies overview · Individuals and interactions over processes and tools · Working software over comprehensive documentation · Customer ...

Common Risks in Agile Projects and How to Prevent Them - Belitsoft

Agile assumes constant changing of the product according to the customers' and market needs. So, one day a client may discover that the expenses have overcome ...

Top Agile Metrics for Effective Team Management - Plutora

Without bringing agile ... Net Promoter Score measures how much the customers are willing to recommend the product or service to others.