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Macy's Customer Service


Macy's Mobile Help and Terms & Conditions

For help, text HELP to 62442 . To cancel, text STOP to 62442 . If you have any questions, please chat with us using the link located at the bottom of this page ...

Consumer Protection & Legal Notices - Macy's Customer Service

Customer service category Consumer Protection & Legal Notices page at Macys.com.

Pricing policy for online merchandise - Macy's Customer Service

Regular (REG.) and Original (ORIG.) prices are offering prices, which means that merchandise was offered in stores or on macys.com at those prices.

Shipping Options & Times | Macy's Customer Service

Customer service article: "Shipping Options & Times" at Macys.com.

Macy's Star Rewards Terms & Conditions

Customer service article: "Macy's Star Rewards Terms & Conditions" at Macys.com.

Can I apply for a Macy's Credit Card online?

Customer service article: "Can I apply for a Macy's Credit Card online?" at Macys.com.

How do I activate my online account? - Macy's Customer Service

Request another one on the Create Account page by entering your email address and clicking the Activate Here link.

User Generated Content Policy | Macy's Customer Service

While Macy's allows users to post User Content, including images and comments, to Macy's Web Properties, you should be aware that User Content is not reviewed ...

What is Macy's International Shipping policy?

Customer service article: "What is Macy's International Shipping policy?" at Macys.com.

Consumer Protection Alert! | Macy's Customer Service

The emails are generated from a fake email address (e.g. [email protected]) that is not in use by Macy's. These emails are “phishing” attempts ...

Product Recalls | Macy's Customer Service

The following products were sold at Macy's, Macy's Backstage or macys.com and were recalled by US regulatory agencies.

Watch WORRYNOMORE® Protection Plan - Macy's Customer Service

Customer service article: "Watch WORRYNOMORE® Protection Plan" at Macys.com.

California Residents | Macy's Customer Service

Online via our privacy portal: https://www.macysprivacyportal.com ; Click to request we Do Not Sell or Share your Personal Information ; By phone at 800-920-3588.

Pricing & Promotions - Macy's Customer Service

Customer service category Pricing & Promotions page at Macys.com.

International Available Shipping Locations | Macy's Customer Service

Customer service article: "International Available Shipping Locations" at Macys.com.

Security Tips | Macy's Customer Service

Below are some basic tips to help you secure your computer and personal information sent via the internet.

Can I return merchandise that has been worn, used or altered?

Customer service article: "Can I return merchandise that has been worn, used or altered?" at Macys.com.