It's Time To Talk About The Cost Of Emotional Labor At Work

Full article: Editorial: Walking the talk of managing emotional labour

Regulating emotions at work, by managing or supressing them in order to fulfill core work requirements has been referred to as 'emotional labour'.

What is emotional labour and why is it mostly done by women?

Emotional labour was never intended to be a gendered term. But invisible unpaid labour, like doing the office tea round, falls ...

Emotional Labor in the Workplace - MasterClass

Emotional labor is a form of invisible work employees perform to mask their true emotions and exhibit the feelings their jobs require of ...

How understanding emotional labor can help you hire and develop ...

Hiring emotionally intelligent employees is only the first step. But as we've already seen, when left unsupported, even the best employees can be drained by ...

Emotional Labor in Service Roles: The Influence of Identity - jstor

are discussed. The role of emotion in the workplace has been a constant though often implicit theme in the organizational behavior literature. The ...

How CEOs Can Navigate the Emotional Labor of Leadership

The sociologist Arlie Hochshild introduced the concept of emotional labor to highlight the emotional burdens of different jobs.

"Going Above and Beyond:" The Emotional Labor of Adventure Guides

As Guide Emma described, sustaining such boundary-open relationships over an extended period of time took a tremendous amount of emotion work, particularly ...

What is emotional labour - and how do we get it wrong? - she defined

Emotional labour demands workers not merely manage their own emotions, but adopt systems to manage the flow of emotions and exchange between ...

Women, Weddings, and Emotional Labor - Aisle Less Traveled Blog

Emotional labor is the exertion of energy for the purpose of addressing people's feelings, making people comfortable, or living up to social expectations. It's ...

Managing Emotional Labor in the Contact Center

When we regulate our emotions to perform our job, it's called emotional labor. Research conducted by Dr. Anya Johnson and Dr. Helena Nguyen at the University of ...

The emotional labor of diversity, equity and inclusion

Emotional labor boils down to doing work that is emotionally distressing for you and having to hide your feelings. In my work at Lunaria, emotional labor can ...

The emotional labor of staying cheerful at work can lead ... - Phys.org

New research from the Terry College of Business reveals becoming a happy, helpful employee takes effort and, eventually, that effort erodes the energy needed ...

The Cost of Emotional Labor in the Workplace and How to Fight It

There have been countless studies that talk about the financial and production costs of emotional labor, but the cost of employees is often ...

Tears, fears and stiff upper lips: reflecting on emotional labour in ...

When we are experiencing emotional labour in research, knowing that others do too is helpful. What also helps is knowing what strategies are ...

Easing the emotional labor of disabled people - Joshin

Examples of unpaid emotional labor are parents balancing the work of childcare, housekeeping, and logistics for a family. If that labor is split ...

How to Balance Emotional Labor in Relationships - Modern Intimacy

Emotional labor in the workplace can be challenging to identify and also set boundaries around as there is typically a clear power dynamic ...

The 'desired state of mind': Emotional labor and the hidden cost of ...

In other words, from the perspective of emotional labor and emotion work, paid jobs involve consciously creating a mindset of the workers that ...

Workplace Emotional Labor and Diversity - WELD Lab - Penn State

Emotional labor, like physical labor, is effortful and fatiguing when done repeatedly all day long, and can be costly in terms of performance errors and job ...

Why we need to delegate emotional labor - Welcome to the Jungle

You often talk about invisible work and emotional labor as ...

4 Signs You're Carrying the Emotional Labor in Your Relationships

Emotional labor—or working to manage your emotions to meet another person's needs—is not inherently bad or overwhelming ...