15 Customer Service Predictions for 2015

15 Customer Service Predictions for 2015 & Beyond - Microsoft ...

Here is a collection of 15 expert predictions affecting the near future of customer service and the customer experience. It's time to get ready…. In 2015, ...

15 Customer Service Predictions for 2015 & Beyond | CustomerThink

Here is a collection of 15 expert predictions affecting the near future of customer service and the customer experience. It's time to get ready…

15 Government Customer Service Trends for 2015 - Digital.gov

Agencies will move from talk to action, using customer and program data to identify opportunities to make huge strides in service improvements.

15 for 2015 – Customer Service Trends - LinkedIn

Even budget conscious organizations are finding the need to invest in technology to enhance the customer experience and create seamless service ...

The Only Customer Service Trend You Have to Watch In 2015 - Forbes

Drawing inspiration from the calendar, you may see titles such as “15 Ways to Deliver Better Customer Service in 2015” or list-form articles ...

2015 Customer Service Trends to Watch - Microsoft Dynamics 365 ...

The biggest and most important things in customer service in 2015 will be the continued advancement of self-service, predictive analytics, and ...

Customer Service Trends in 2015 and What They Mean for 2016

Customer service got automated. Over 55% of customers would like a self-service experience, which provides businesses with the unique ...

10 More Customer Service Trends in 2015 | by Carol Soriano

But as we will discuss further with the other trends below, the need to prioritize customer service today has escalated because of digital ...

Forrester's Top Trends For Customer Service In 2015

In 2015, we predict that customers will continue to demand effortless interactions over web and mobile self-service channels. They will also ...

Customer Experience Trends in 2015: Predictions and How You ...

Big and small companies will no longer be able to ignore the customer experience. According to Forrester's Customer Index, customer-centric ...

2015: Tapping Into Big Changes Taking Place In Social Customer ...

First expect more service channels to surface. For instance Snapchat versus Facebook usage within the 15-19 age groups clearly shows how different generations ...

2015 Customer Service Trends: a Mid-Year Update - Digital.gov

Earlier this year, we published 15 Government Customer Service Trends for 2015. We're halfway through the year now—how are these trends ...

15 Digital Marketing & Social Media Trends That Will Shape 2015

Many of the predictions I put out last year came true. We've seen a lot of ... Educational, value-driven, customer service or just plain fun, consumers ...

Ten customer experience predictions for 2015

I think we will start to see these services being offered in 2015. Before long, we won't be typing in “…washing machine reviews…” when we ...

Six technology predictions for 2015 - Marketing Week

... customer service after billing issues and complaints tarnished its reputation earlier this year. ... Develop and improve services 15 partners can use this purpose.

Fifteen Major Marketing Trends for 2015 - The Wise Marketer

Increased consumer expectations will be accompanied with added perceptions of products and services as commodities. Brands will need to be ...

The Future of Social Media: 25 Experts Share Their 2015 Predictions

Community management and customer service will move to social as ... 15. Ashley Paris, Research Analyst at SiriusDecisions – @ashesVv.

29 predictions for 2015: Fortune's Crystal Ball

WAGES WILL RISE (FINALLY). Fast-Food Strikes in 50 U.S. Cities Seeking $15 Per Hour Photograph by Patrick T. ... Customer Service Portal · Privacy ...

2015 U.S. Customer Service Index (CSI) Study | J.D. Power

As the percentage of all dealer service visits related to automotive recalls reaches 16 percent—surpassing the recent peak of 15 percent in ...

9 Predictions of the customer service future - CX Central

Prediction #1: Technology Makes Experience Better · Prediction #2: Customer Service Is Open 24/7 · Prediction #3: Customer Is In Control Of Where Interaction ...