15 Empathy statements for customer service that really work!

I've listed below 15 empathy statements for customer service that you can use in-person, over the phone in a contact centre or even via a customer service ...

30+ Empathy Statements for Customer Service in 2024 - TextExpander

“I'll work with our team here to resolve this.” “I'll get back to you as soon as possible.” “I'm able to reproduce this — it's not just you.

29 Impactful Empathy Statements in Customer Service in 2024

Empathy statements have the power to enhance customer interactions, foster trust and connection. Discover effective techniques for conveying understanding and ...

Empathy Statements for Customer Service - Qualtrics

4. Empathy statements for: Moving forward · "Even though I know this has been tough, your feedback is really valuable and helps us improve our ...

A call center agent's primary responsibility is to thoroughly understand the customer's issue. Empathy statements such as, “I'm sorry you're ...

30+ Empathy Statements for Customer Service - ProProfs Help Desk

“I understand your situation and know that this is something very important to you.” · “A lot of customers are facing this issue. · “I understand ...

Top 15 Empathy Statements for Customer Service & Sales - JustCall

Not all issues get resolved instantly. You can use this empathy statement for customer service emails, which also works as an assurance. For ...

Empathy Statements for Customer Service With Examples

This phrase shows that you understand the customer's need for clarity and information, validating their concerns and questions. 15. “I can see where the problem ...

15 Examples of Empathy Statements for Customer Service - Keeping

Our first empathy statement is all about how you greet your customers. Customers often have mixed emotions about contacting customer service, ...

15 Empathy Statements And Tips To Help You Improve Customer ...

15 Empathy Statements And Tips To Help You Improve Customer Service · “I can completely understand. · “I can imagine how frustrating that must be.

30 Science-Based Empathy Statements and Why They Work - Apizee

I've fully briefed them, and you're in good hands.” Measuring customer service empathy statements. While measuring an empathy spiel's impact may ...

35 Empathy Phrases Every Customer Service Rep Should Use

When we use this phrase, we are telling the customer that we understand how hard it can be for them to deal with the situation. It shows them how we truly ...

30 Examples of Empathy Statements For Customer Service That Work

Examples of empathy statements include phrases like “I can understand how you feel” or “I am sorry you are going through this.” These statements ...

20 Empathy Statements to Show Stressed-Out Customers That You ...

4 Indirect Empathy Statements to Use When You Can't Fully Agree with the Customer's Perspective · I can understand why you have followed up on this issue. · I do ...

What are a few good empathy statements for customer service?

I really appreciate that you're calling. · I'm glad you called. How can I help you? · I will make sure your issue will be resolved. · I see how ...

35+ Empathy Statements for Customer Service That Are ... - Aidbase

This is a highly effective empathy statement for angry customers as it tackles two crucial aspects of their frustration, i.e., validation and ...

Empathy Statements in Customer Service: 12 Examples - Magical

Why it works: There are many times when customers genuinely have a bad experience, so it's helpful to acknowledge their emotions. This statement communicates ...

Elevate Customer Service with 30+ Empathetic Statements - Knowmax

6. I'm truly sorry that you're experiencing this. I can empathize with the difficulty of the situation and understand the impact it may be ...

30 Empathy Phrases Customer Service Reps Should Use

Give credit to customers who have provided substantial information or worked with you through a complex problem-solving process. It shows your ...

35 Best Empathy Statements, Sincere Phrases from Therapists

“Sometimes, the best way to empathize is just to get real with someone about how crappy the situation really is,” Bailey says. “This simple, two ...