• 2022 China Customer Service Index 🔍
• 2023 China Customer Service Index 🔍
• Buick Ranks Well In J.D. Power 2022 China CSI Study🔍
• Five9 Customer Service Index 2022🔍
• Chevy Ranks Above Average In J.D. Power 2022 China CSI Study🔍
• Global contact center satisfaction index 2010|2022🔍
• The American Customer Satisfaction Index 🔍
• How automation can help—or hinder—the pain points of customer ...🔍

2022 China Customer Service Index (CSI) Study | J.D. Power

Customer service satisfaction with mass market and luxury car brands this year is 755 and 768 points, respectively (on a 1000-point scale), ...

2023 China Customer Service Index (CSI) | J.D. Power

Specifically, declines in these three factors for international mass market brands are down between four and six points from 2022 (to 746, 756 ...

Buick Ranks Well In J.D. Power 2022 China CSI Study - GM Authority

Buick also performed well in the 2022 China Initial Quality Study performed by J.D. Power, ranking third overall in its segment and indicating ...

Five9 Customer Service Index 2022: Business Decision Makers ...

Five9 Customer Service Index 2022: Business Decision Makers Report · 47% of respondents report employee retention as a top challenge · 33% have had all agents ...

Chevy Ranks Above Average In J.D. Power 2022 China CSI Study

Chevy ranked above average in the J.D. Power 2022 China Customer Satisfaction Index (CSI) Study as customers were satisfied with the brand's ...

Global contact center satisfaction index 2010-2022 - Statista

In 2022, the global contact center satisfaction index for the private sector fell to its lowest rating since 2019, whereas the government ...

The American Customer Satisfaction Index (ACSI) - National Cross ...

The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction that represents the U.S. economy.

How automation can help—or hinder—the pain points of customer ...

The American Customer Satisfaction Index, which had been growing steadily ... 2022 Zendesk Customer Experience Trends report. Such numbers spell ...

Construction and validation of a revised satisfaction index model for ...

Practice and enlightenment of american customer satisfaction index in government sector(in Chinese). ... BMC Med Inform Decis Mak 22, 259 (2022).

Changan Ford Ranked Below Average In Customer Service Study

The China Customer Service Index (CSI) Study measures satisfaction of the owners of one- to four-year-old vehicles with after-sales service at ...

Cadillac Fares Well In J.D. Power 2024 China Customer Satisfaction ...

The China CSI Study measures customer satisfaction based on six factors (in order of importance): service facility (21 percent); service team ( ...

US: ACSI cellular telephone/smartphone makers 2024 - Statista

In 2024, Apple and Samsung received an American customer satisfaction index score of 81 and 82 out of 100 for cellular telephone/smartphone manufacturers/ ...

China Consumer Confidence - Trading Economics

Consumer Confidence in China averaged 109.51 points from 1991 until 2024, reaching an all time high of 127.00 points in February of 2021 and a record low of 85 ...

Customer satisfaction and competitiveness in the Chinese E-retailing

A recent report by Goodman Group suggests that the population of online consumers worldwide is growing at a tremendous rate i.e. 15–20% per annum. Moreover, the ...

INFINITI builds on mission of elevated client experience, placing ...

This month, INFINITI ranked second among premium automotive brands in the J.D. Power 2023 U.S. Sales Satisfaction Index StudySM (SSI), further ...

Chinese consumer satisfaction with NEVs exceeds fuel vehicles for ...

In 2022, the perceived quality of NEVs in China is 81 points, 0.7 points higher than that of fuel vehicles, an increase of 0.8 points year-on- ...

CAR Inc. Rated the Most Satisfactory Brand by Customers in China's ...

On July 20, Chnbrand, an established brand rating and consulting agency in China, released the 2022 China Customer Satisfaction Index (C-CSI).

Customer satisfaction - Wikipedia

Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a ...

INFORMATION

Firstly, comparing with the previous year, China's digital economy service quality satisfaction has greatly improved and achieves remarkable results. 2020 ...

Cadillac Brand Average In 2023 China Customer Service Index Study

The 2023 China Customer Service Index Study gathered responses from 37,889 vehicle owners of 45 automotive brands who purchased new internal ...