Add a Chat Box to your Opac for Reference Services at a Distance

How to implement it in Koha! Once you have your chat platform picked out it's time to add it to Koha. You need to decide if you want the Chat ...

Koha How-To - ByWater Solutions

Add a Chat Box to your Opac for Reference Services at a Distance ... Streamline communication and connect patrons to the library professionals with the answers ...

How to Add a Chat Feature on the Koha OPAC

The chat widgets are a simple tool that allows visitors to interact with website managers via instant messaging services.

User Expectations and Preferences Regarding Library Chat Widgets

Long before the rise of chatbots and the COVID-19 pandemic, libraries have been providing virtual reference services via live chat or instant ...

Virtual Chat Reference Services - RIPS Law Librarian Blog

Your library may choose to create its own local knowledge base or join a group and contribute to a global knowledge base; it is customizable to ...

Chat Reference Referral Strategies: Making a Connection, or ...

Chat reference is a low-barrier entryway to library services and resources for students. Because chat reference is available at the point of need and is usually ...

Delivering Virtual Reference Services on the Web

... the reference service; 2) provides chat and related information such as chat box ... This large range for chat reference service is one dissimilarity between the ...

The Pop-Up Floating Chat Box: How a Small Change Made a Big ...

We had been aware of the potential of a pop-up, proactive chat widget to increase our reference traffic since LibAnswers first introduced ...

Virtual Reference Services: Connecting Users with Experts and ...

Some chat programmes offer an open virtual reference room where one or more users can enter at a time and exchange messages with the librarian. There are three.

Using instant messaging for online reference service

~ The librarian and patron can share a browser window and chat box that do not intrude on each other, making the concurrent use of a browser and chat more ...

(PDF) Virtual Reference Services: Connecting Users with Experts ...

... reference services are definitely put high on the agenda of the Dutch libraries. ... library. Chat reference using simple technologies. Since the ...

The Virtual Librarian: Using Desktop Videoconferencing to Provide ...

Unfortunately, such service does not allow for face-to-face communication between the user and the librarian. This problem could be alleviated with the ...

Virtual Reference Privacy Guidelines - Temple University Libraries

Any patron may request to have their chat, email, or text transcript deleted by contacting the Libraries' Learning and Research Services department. Users will ...

Evaluating and Enhancing Access to Chat Reference Services

Through the use of Springshare's LibChat, the creation, personalization, placement, and promotion of chat reference services will be shared. Since updating chat ...

VIRTUAL REFERENCE:

About 16% of the libraries placed the chat box on their main library webpage ... (This 26.2% may offer the reference services on the subpages of their websites.) ...

OPAC Workflow-Based Reference Guide (16.1) - Innovative Interfaces

The Connect to Server window appears displaying the databases available for connection. Configure a Connection. To add databases to the connection list, click ...

Virtual Reference Services: Tools and Techniques

A digital reference transaction will usually include the following elements: the user, the interface (web form; e-mail; chat; video etc.), electronic resources ...

VIRTUAL REFERENCE SERVICE TOOLS AND APPS: FEATURES ...

Quality control and ratings included. Chat Ratings. The Online Journal of Distance Education and e-Learning, October 2019 Volume 7, Issue 4 www.tojdel.

Going Out of Bounds with Reference Services - speakers

Keynote Speaker: David Shumaker, Catholic University of America. Session Time: 10:00 - 10:45 a.m. CST. Session Title: The New Rules of Library Services.

CHAT for chat: Mediated learning in online chat virtual reference ...

The technology involves an instant-messaging-like interface where a patron can submit questions through a chat window and receive replies from a librarian.