Agent Activity Report
Agent Details Activity Report - Genesys Documentation
Understanding the Agent Details Activity Report · The timestamp and duration of the agent's active (login) session. · The collective status of the agent's ...
Agent Activity Report - Introduction
The agent activity report enables you to search (using Agent ID), view, track, and download an agent's activity within a specified date range.
What is the Agent Activity Report?
What is the Agent Activity Report? ← FAQs. Agents can view a summary of their activity in one report, including total new listings taken, price changes, status ...
Agent Summary Activity Report (Active) - Genesys Documentation
Use this report to understand how much of agent total active time was spent in each state, broken down by media type. The report tracks a wide range of metrics, ...
Agent Activity Report - ShowingTime for the MLS Help & Training
By default, the results will show you activity from the current week, but this can be adjusted at the top up to a 30-day range followed by clicking Submit. You ...
Agent Activity Report - Follow Up Boss - Help Center
The agent activity report provides data-driven insight into the team's performance (admin and agent roles). Each visual element on the...
Reports: Agent Activity - HappyFox Support
Agent leaderboard allows you to identify high performing and low performing agents in your HappyFox helpdesk, for the given period of time, by ...
Foundation Reports: Agent Activity Report - Contact Center
If an Agent is logged in for multiple days, the time data appears for the day that the Agent logged in. Subsequent days display zeros for the ...
The Agent Activity Report can compare detailed agent metrics against the same agent during specific times, services, or the overall averages.
Understanding agent availability with Agent Activity reports
Displaying plans · Log in to your Freshdesk Omnichannel account. · Click on Analytics in the left tab, and go to Analytics · Filter out by ...
About the Agent activity page - Zendesk help
Note: Agent activity related metrics, on both the Zendesk WFM Reports and Agent ... The report contains the following information about each agent's status:.
Agent activity overview - Genesys Cloud Resource Center
You can search the name of an agent to find their leaderboard listing. Leaderboards have a limit of 300 agents. Agents that did not log in or did not earn ...
Track Agent Activity with HappyFox's Help Desk Reports
Boost your team's performance using the Agent Activity Report. Identify your top agents with maximum replies and closures using the Agent Activity Report. Get a ...
Agent Activity Log Report | Sprinklr Help Center
This functionality offers a comprehensive timeline and duration of each shift as agents move between different states and availability statuses.
Agent Activity Report - Bright Pattern Documentation
Metric Descriptions. The Agent Activity Report provides records of activities of selected agents. The metrics of this report are organized into columns, which ...
Generating the Agent Activity Details report - Avaya Documentation
Use this procedure to generate a report that provides data on the activity of an agent. You can download and save the report.
Agent Activity Report - Emplifi Agent
The Agent Activity report permits managers to examine the productivity of their representatives. It summarizes agent activity (case counts, actions performed, ...
Prebuilt Reports: Agent reports - RingCentral Support
The Agent Activity Overview report provides information on agent activity, including the various agent states and calls.
Agent activity report - Atlassian Community
I'm looking for a tool that helps me to get more statistic about agents eg how long ticket was assigned to agent, how many times assignee was change before ...
Agent Activity Overview dashboard - Oracle Help Center
The following reports are displayed: Top Agents by Log-in Time: identifies the top ten agents with the highest cumulative log-in time in Eloqua. Agent ...