Agent Desktop for Cisco Webex Cloud Contact Center

Get started with Agent Desktop - Webex Help Center

Webex Contact Center Agent Desktop is where agents receive and manage customer interactions including calls, chats, emails, and more.

Webex Contact Center - Agent Desktop - Cisco Video Portal

Webex Contact Center Agent Desktop Experience · Webex Contact Center How to Use Idle State Codes · Webex Contact Center How to Assign Post Call Wrap-up Codes.

Webex Contact Center

Get started. Sign in to Agent Desktop · Handle incoming calls. Set up and manage your notifications · Handle outgoing calls. Make an outdial call · Handle digital ...

Install Webex Contact Center Desktop

Install Webex Contact Center Desktop ; 1. Sign in to Desktop over a supported browser. ; 2. Click the Install Application link displayed in the ...

Webex Contact Center - End-User Guides - Cisco

Cisco Customer Journey Platform - Some links below may open a new browser window to display the document you selected.

Webex Contact Center - Cisco

Cisco Webex Contact Center Analyzer User Guide 30-Nov-2023 · Cisco Webex Contact Center Agent Desktop User Guide 28-Jul-2022 ...

Webex Contact Center - Agent Desktop Demo - Cisco Video Portal

This 5-minute video demonstrates the all-new Webex Contact Center agent desktop, including new features and functionality.

System requirements for Webex Contact Center Desktop

Screen resolution. Desktop display size must be greater than 500 x 500 pixels (width x height). · Responsiveness · Virtual Desktop Infrastructure ...

Agent Desktop for Cisco Webex Cloud Contact Center - Novelvox

NovelVox Webex CC Agent Desktop equips contact center agents with a unified view of customer information, improving agent productivity and faster resolution.

Cisco Webex Contact Center Agent Desktop White Paper

The Webex Contact Center agent desktop provides a next-generation agent experience designed to meet the growing needs of agents and the supervisors, ...

Webex Contact Center Architecture

Cisco Webex Contact Center (Webex CC) is a Contact Center as a Service (CCaaS), that enables organizations to enable smarter, proactive, ...

Cisco Webex Contact Center: The Agent Experience - WWT

The new Webex Contact Center is designed and built from its foundation as a Software-as-a-Service (SaaS) cloud solution.

Webex Contact Center

An AI Assistant that works for you. ... Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant ...

Webex Contact Center: Agent Desktop - YouTube

Our agent desktop is the perfect companion for your customer support. It enables your agents to respond quickly and effectively to customer ...

Cisco Webex Contact Center 1.0 Agent Desktop User Guide

The Agent Desktop provides a single browser-based application that enables agents to interact with customers using voice, chat, or email.

Use Webex Contact Center Desktop to seamlessly connect to your customers. The insight and collaboration tools for agents help you better meet your business ...

What's new for agents in Webex Contact Center

Webex Contact Center agents can now use Desktop (WebRTC) to handle voice interaction directly in Edge and Firefox browsers. ... Cisco AI Assistant for Contact ...

Cisco Webex Contact Center Agent Desktop User Guide

You can either select a specific agent from the drop-down list or use the search field to filter the list. The agent name is preceded by a ...

Lab 3: Agent Desktop | Webex Contact Center Lab Repository

1. Management Portal with Supervisor account · Make sure the agent is logged into the agent interface https://desktop.wxcc-us1.cisco.com/ · Make the agent ...

Leveraging the Webex Contact Center Agent Desktop SDK in Your ...

Explore how to integrate the Webex Contact Center Desktop JavaScript SDK into your custom widgets. Learn to manage agent states, ...