Agent Performance by Queue by Day Report

Agent Performance Detail for Queue Report - Genesys

This report is for supervisors who want to analyze agents and their interaction activity at a detail level. You can select agents individually or by queue.

Agent Performance Detail for Queue by Interval Report - Genesys

The Agent Performance Detail for Queue by Interval report displays a detail of agent information by interval for a specified date/time/interval range for ...

Agent Performance by Queue by Day Report

Provides total time spent and contacts handled by agent grouped by queue and day. The report includes Inbound, Call back in queue (CBIQ), Non ACD (direct calls) ...

Agent Performance by Queue by Day - OMNI Report

Provides total time spent and contacts handled by agent grouped by queue and day. The report includes Inbound, Call back in queue (CBIQ), Non ACD (direct calls) ...

Agents Performance Detail view - Genesys Cloud Resource Center

Note: You cannot activate agents in queues when the Agents Performance Detail view shows aggregate data for agent groups. Customize the view. To show only ...

Agent by Queue Performance - Avaya Documentation Center

Displays the interactions that an agent handles for each queue during the scheduled duration. The report provides summarized information on ...

9.2.5.1 Agent Performance Report V2.0 - Wisconsin.gov

Agent performance report gives a summary and daily detail of agent performance statistics. This report is only recommended as a History List Subscription.

Queues Performance Summary view

To see current and past metrics and data for queues, click Performance > Workspace > Contact Center > Queue Performance. Customize the view with filters and ...

View and manage agent performance reports - Webex Help Center

Queue statistics - real-time reports ; Queue Name. The name of the queue. ; # Contacts. The total number of contacts since the day's beginning. ; # ...

Agent Queue Metrics report - Calabrio Help Center

This report shows the queue metrics for each agent. View metrics like answered calls and average handling time for the selected time period.

Agent performance board - GoTo Connect Support

Total pause — The total duration during which the agent was paused. ... # Pauses — The number of pauses. Daily pause avg per queue — The number of ...

Agent Queue Statistics report - Calabrio Help Center

This report shows raw agent data (bound to queue) per interval. It gives you the full contact statistics for the agent, regardless of what skills they are ...

Agent Performance - Avaya Documentation

A count of interactions where an agent initiates a consultation call to a queue that ends as a conference within the reporting period. The ...

Agent Performance Summary by Queue (Sample) - IPFX Reports ...

Agent Performance Summary by Queue (Sample). IPFX Reports. previous page ... Queue Productivity by Day Report (Queue Summary by Day) · Queue Productivity ...

Routing report - Kustomer Help Center

Historical Queue reporting ... On top of seeing queue performance in real-time, organizations can get a clear historical view of each queue. With this report, you ...

Report Details - Loway Documentation Center

It breaks down the overview of queue calls, provides an hourly summary of answered and lost calls, and details call attempts by each agent, whether taken or ...

Analyzing your Support ticket activity and agent performance

First reply time median: The median time from when the ticket was first created until an agent first replied. The time filter for this report is based on the ...

Auto attendant and Call queue historical reports - Microsoft Teams

The breakdown shows the number of calls answered by agent, by Call Queue. Column definitions: MM-DD - The month and day the call; Hour - The ...

Queue Performance Activity Report - Yeastar Document Center

Queue Performance Activity report provides granular insights into the hourly, daily, and monthly breakdown of call queue performance and queue calls.

Standard Reports Agent and Teams Data Sets | CCAI Platform

From the Reports tab, one of the report options is the Performance Metrics report. ... AssignedQueues: Queues Agent is assigned to. Queue Priority by ...