Agents Performance Summary view
Agents Performance Summary view
Change an agent's status. From the Agents Performance Summary view, hover over the presence dot beside an agent's name. To set the agent's status to Off Queue ...
Agents Performance views overview
To see detailed information about that agent, click an agent's name in any of the summary views. These detailed views show information about a single agent.
Agent Performance Summary for Queue Report - Genesys
You can select agents individually or by queue. It shows a summary of activity for each agent, without regards to queue. Specifically, it shows the number of ...
Agent Performance Dashboard - Genesys Documentation
Specially designed for contact center supervisors, the (Dashboards folder) Agent Performance Dashboard provides at-a-glance key information about agents, ...
Not recieving data for agent performance summary view from ...
Hi, I am using the analytics api and the ReportingExportJobRequest() endpoint to generate an agent performance summary view.
Documentation for agent performance view - Platform API
Documentation for agent performance view ; kayb June 19, 2019, 2:46am 1 ; Smith_Rj June 19, 2019, 1:55pm 2. Hi kayb, ; Angalfaria June 20, 2019, 3:36am 3.
Agent Performance Report - Signals Help Docs
Metrics Defined · Chats show the total number of conversations where a user was a participant, even if multiple agents were involved. · Emails show email ...
Agent Performance Summary - Chronicall Guide Home
This report provides the ability to see agent summary performance based upon a specific group by using both Agent and Group filters for displaying an agent's ...
Genesys Cloud Agent Module 7 Performance & Analytics - YouTube
MAKE SURE TO HIT THE LIKE AND SUBSCRIBE BUTTON!! Agenda: Agent Performance Performance Menu My Performance View To learn more about Dunamis ...
Agent Contact Performance Report - HELP CENTER
The Agent Contact Performance report displays key CXone-related metrics for each interaction that your agents handled during the time period you select. This ...
Agent Performance Report - Bright Pattern Documentation
The Agent Performance report shows changes over time of key performance indicators for a selected agent. All interaction-related metrics in this report are ...
On the Agent Performance page, you can select to view the data by All Agents, as well as compare the data separately by each agent. We show ...
View and manage agent performance reports - Webex Help Center
Agent performance reports provide information on efforts and performance during specific time periods. Get a summary of all the activities involving the total ...
Agent Performance report - Gorgias Help Center
This report includes key metrics to assess the performance of each agent, among which customer satisfaction scores, first response time, resolution time, ...
Agent Performance - Avaya Documentation
Monitor and compare the performance of each agent for the selected duration to view how the agents use their time. This report provides answers ...
Agent Summary Report - HELP CENTER
This report assigns each agent a "working rate" as a percentage out of 100. You can use this data to determine if an agent is fulfilling their duties.
Agent Performance Report - tatatelebusiness
How to check Agent Performance Report on Smartflo Dashboard https://youtu.be/bf9E4qsFha4 The Agent Performance Report allows you to monitor the agent's ...
How to Analyze Agent Performance
To view user or agent performance reports, go to Reports > Users. Customize your report preference by selecting inbox, user, and duration. You can send the ...
Agent Performance Report in Analytics - Freshdesk Support
This report in Analytics gives you a summary of your agents' effort and performance for the selected time period.
Active Agents Report - HELP CENTER
The Active Agents report shows the number of agents who are actively connected to the system and their current activity at the moment you run the report.