Annual Review of Adult Social Care complaints 2020/21

Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics.

Annual Review of Adult Social Care complaints 2020/21 - CFGS

In the first annual review in 2014, the Ombudsman upheld 46% of the adult social care complaints investigated. In this annual review the figure is 72% – an ...

Adult Social Care - Compliments and Complaints Annual report ...

During 2020/21 there were 207 compliments received across Adult Social Care service areas, compared to 197 received during 2019/2020. This is an increase of 5%.

Care provider bulletin - special edition - GovDelivery

Today we are publishing our annual review of adult social care complaints for 2020-21. Over the past year, our adult social care investigations have shown a ...

Adult Social Care Complaints and Compliments Annual Report ...

Table 1 provides the key activity data for compliments and complaints activity for the reporting years. 2016/17 to 2020/21. Table 1: Complaints and Compliments.

Adult Social Care Complaints and Compliments Annual Report 2020

This report provides information about the Adult Social Care Compliments and Complaints received by Cheshire West and Chester Council during the period 1 ...

Adult social care compliments and complaints annual report

Table 1 - Compliments received by service area. Service area, 2020/21, 2019/20. In-house Mental Health Residential and Day Services, 293 ...

Adult Social Care Annual Complaints Report - Rutland County Council

Procedure. Key Findings: In 2020/21 we received 15 Complaints. • Out of the 15 complaints received, 5 progressed to Stage ...

Annual Complaints Report 2020/2021 Adults

A total of 140 formally recorded social care complaints were investigated and responded to in. 2020/21. This is a 26% decrease on the previous year (189 in 2019 ...

Adult Social Care Complaints and Feedback Annual Report 2020 - 21

2.1 The legal framework which sets out how the Council should respond to feedback, including complaints, about Adult Social Care services is set.

Adult Social Care Annual Complaints Report 2020 to 2021

Complex Care. •. Safeguarding Adults. The table below shows complaints by service area in 2020/21. 3.2 Causes of complaints. The table below shows why people ...

Adult social care - compliments and complaints 2021 to 2022

In 2020/21 “Decisions &. Outcome” had the most complaints, in this reporting year this is still the most reason for complaints. This report covers a period of ...

Adult Social Care complaints, compliments and comments annual ...

Responsive Integrated Assessment Care Team (RIACT) received five complaints, an ... Four adult social care complaints were determined by the LGSCO during 2020/21,.

Adult Social Care - Statutory Annual Report 2020-21 - Staffordshire ...

Nature of complaint ... 28% of complaints were regarding poor communication and delay in receiving a service. This also includes length of time for contact to be ...

Adult Social Care Compliments and Complaints

Health Service Complaints (England) regulations 2009; to produce this annual report. ... Summary Data 2020-21: • 52 complaints were received, compared to ...

Adult Social Care complaints and representations annual reports

The Coventry City Council website provides online services, information and advice for residents, businesses and visitors.

Adult Social Care Complaints - Lambeth Council

Annual Report 2020/21. Page 2. 2. Contents. Executive Summary ... This is the annual report of Lambeth Adults Social Care complaints and compliments, covering.

Statutory Complaints Annual Report 2020-21 - Enfield Council

This annual statutory complaint report covers complaints and compliments received by Adult's Social Care Services during the period 1st April 2020 to 31st March ...

2020-21 Joint Annual Report - Northumberland County Council

0.1 This 'Complaints Annual Report' report covers adult social care, children's social care and the NHS responsibilities for continuing health care and related.

Annual Complaints Report Adult Social Care, Richmond 2020-21

3.1 The complaints procedure is a single stage process for both Health and Social Care services. The Local Authority has a total of six months (or 65 ...