Can customers create their own tickets?
Can customers create their own tickets? - HubSpot Community
Thanks for reaching out! This is possible! You can either set up a form to create tickets. Or, you can set up as a shared email in your inbox to create a ticket ...
Making tickets for users - why would you? : r/sysadmin - Reddit
With a bit of luck, the more adventurous will learn to create their own tickets (which should be very easy even without the full-colour ...
Who should be creating tickets? - Spiceworks Community
If you could guarantee that each ticket would hold meaningful useful sensible information then ideally your customers would be able to create ...
Who “Owns” Tickets? : r/ExperiencedDevs - Reddit
Anyone can create a ticket. The Product Owner (or PM, sigh) prioritizes the tickets. During sprint planning, the PO and team set a " ...
Letting customers without an account create tickets?
We've been using RT for over five years, but only for internal use. Now, we'd like to expand to letting customers create tickets for our service ...
Can customers who submit tickets only see their own tickets?
Our 'customer' (in terms of Jira service desk) may be an internal employee who submits a ticket on behalf of a customer (our company's client). The.
Getting started with tickets | Intercom Help
Teammates can also create tickets on their customer's behalf. ... Customer creates the ticket - we also make it easy for customers to submit ...
Set up a customer portal - HubSpot Knowledge Base
This will allow anyone to register and create their own login for the customer portal. ... customers can switch between their tickets and their ...
Workflow: Prevent customers from solving their tickets - Zendesk help
From the contact form and article suggestions, customers are able to solve their own tickets. This article provides steps to prevent end...
Four Ways to Create a Ticket on Mojo - Mojo Helpdesk Blog
Visit the Help Center ... First, tickets can be created through the Help Center. Having a support portal is beneficial because you can direct ...
Add customer directly in ticket - Atlassian Community
Background: The tickets are automatically created by a email forwarding from our service mail address. Therefore the author of the ticket is ...
Best practice for using tickets that don't need to be visible to ...
When you have a ticket, or you could do this beforehand, there is an option to create a new contact for that customer. Create one with perhaps a ...
Help your customers track tickets online with our new ... - SupportBee
Your customers can also create new requests and tickets from the customer portal. ... You have the option to brand the portal with your own logo and colors.
How to Create a Jira Ticketing System - Help Scout
The short answer is yes, you can create a ticketing system using Jira. Both of their products are set up to create, organize, and manage tickets ...
Ask Users to Create a Ticket! - Spiceworks Community
I would say, the easier you can make it for them to create a ticket, the more likely they are to actually do it. They may get sick of hearing ...
Why do so many companies try to 'reinvent the wheel' by ... - Quora
Why do so many companies try to 'reinvent the wheel' by creating their own technical support ticketing systems rather than using existing ones ...
The Online Ticket Store's Guide to Basic Customer Self-Service
Upgrade their tickets · Change tickets to another date · Put their tickets for up resale (if they can't make it to their booked event) · Change ticket holder names ...
How to Create Tickets in HubSpot to Improve Your Processes - Blog
Whether you're handling customer support, technical requests or internal creative tasks, HubSpot's ticketing system is a versatile tool that can streamline ...
Help Desk and Customer Support Software - Wix Answers
Through a multi-channel ticketing system, agents can track, prioritize and answer tickets from your help center, email or social accounts all in one place. This ...
Ticket Types - TeamSupport Customer Hub
... your account based on Ticket Type, or you may create your own reports. Default settings: When you first log into a TeamSupport trial account there will be a ...