Can we transfer from one queue to another queue in UCCX

Simply build additional triggers and route to call flow where you check the dialed number and based on the number set CSQ variable number and send the call to ...

bypass IVR when transferring back to a call queue - Reddit

If you for some reason need to transfer out to CUCM, you should just need to ensure that the device making the transfer, like a UCCX CTI port, ...

Re: Agent transfers the caller to another queue - Cisco Community

Hello,. I need a sample script that allows the agent after answering the call to transfer the caller to another queue without affecting ...

Transfer a chat to another queue - ServiceNow

When a receiving agent accepts the transfer, that agent sees the conversation and the chat history in the Active Chat panel. When you're transferred from a live ...

Cisco UCCX v.8 queue priorities - Spiceworks Community

Currently we are running UCCX 8.0.2 and have a multi queue help desk. Agents have multiple skills assigned to them. We have a request right now ...

Queue transferring - Platform API - Genesys Cloud Developer Forum

As far as I know, a transfer from one queue to another can only be done using a Transfer to ACD action in an Architect In-Queue flow. You ...

Play Callers Position in Queue UCCX 12.5 Scripting - YouTube

... I show you how to play the callers position in the queue to them. files: https://github.com/martinclason123/QueuePosition.git Other UCCX ...

[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to ...

Description: The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.

Cisco UCCX Call Transfer Software Add-On - Peak Amplify

Peak Transfer provides simplified, one-click warm or cold transfers with presence visibility of the call transfer destination (where available).

Is Call Queuing possible without UCCX/UCCE? - Cisco - Tek-Tips

CUCM 8.5(1) Unity Connection 8.0.2 As the title would suggest, I have an end user asking if we can queue waiting calls against a busy DN (or ...

Cisco UCCX Frequently Asked Questions - Comstice

So, the call is not abandoned or answered but taken out of the queue and sent to an alternate destination. This can be another queue or a phone ...

Implementing Expected Wait Time and Position in Queue UCCX

In this video, we'll review the components within Script Editor for routing calls to agents and configure our Queue to support EWT and PIQ.

Cisco Finesse Agent Desktop User Guide - UTSA

Inbound Queue calls are incoming calls that are automatically distributed to specific resources (agents) in a Call Center. 1. You will see an incoming pop up ...

Media Routing for Cisco UCCX - Expertflow

A unified media-blending queue for UCCX that allows you to route non-voice media to CCX agents. This provides the same functionality as the Cisco Socialminer ...

Webex Customer Experience Essentials

Click Add queue and Done to add your queue. On creating a queue, you can enable or disable the queue using the toggle beside ...

How do I use Cisco Finesse as a call center agent? - help.illinois.edu

You will be unable to pick a wrap-up code once the caller is no longer on your phone. Reports. Home Tab Reports. Select the Home tab to view team and queue ...

Cisco Unified CCX (UCCX) Reporting Guide - Comstice

- 3 = Internal. Call that is transferred or conferenced between agents, or a call that is made within the system. - 4 = Redirect. A previous ...

[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to ...

[cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent · Previous message: [cisco-voip] UCCX 10.0 Calls Dropping ...

Are Cisco's 10.5 and 10.6 UCCX Updates Worth it? - Mindsight

The ability to run both Finesse and CAD at the same time – a configuration that's not available in Cisco's UCCX 10.0 or 10.5. It's important ...

Cisco Contact Center Finesse – Agent Desk Guide - CSUSB

Queue Name: Name of the queue, some agents will see multiple queues ... can be used to transfer a call to another number while remaining on the call ...