Client doesn't want to bill us for bugs caused by our own mistakes

Our clients do pay for bug fixes - but we are open with the cause and fix so they are aware of what is being done.

You shouldn't charge customers for bug fixing. They wanted the project to be completely finish and working correctly. Testing and fixing errors ...

Are clients normally billed for time you spend on fixing bugs?

Bugs found by the client during acceptance, well, then it becomes kind of a professionalism question to me. I should have found that before I ...

How do you explain bugs to customers who think they shouldn't ...

If I were you, I would be investigating why I have bugs (root causes) instead of trying to convince customer that they have to pay for bug ...

Should we charge the client for fixing bugs? - Bright Journey

From an ethical standpoint, I'd side with the client - if you deliver buggy software that the client has paid for and originally-contracted ...

Quality Practices, Bug Fixes and Billing: To Charge or Not To Charge?

This makes it really difficult for us to do productive work.

Furthermore, half our client's crew doesn't even know their own requirements ...

client reporting bugs that don't exist, causing me hours of unpaid work

The client should understand that the software will have bugs, and that your ability to continue fixing those bugs is contingent on you having a ...

Are bugs billable when creating software? - Quora

In our projects we typically include around 3 months of warranty for bugs that are our fault as long as the code hasn't been touched by anyone ...

Customer is "deeply disappointed" in our software because of one ...

But it sounds like this scenario has occurred more than once. Perhaps you have somehow (unintentionally, perhaps) let the customer believe that ...

7 Common Billing Issues and How To Solve Them Like a Pro

What is Recurring Billing? Benefits of Automated Invoicing. The 7 Billing Challenges Subscription Businesses Face. 4 Best Practices For ...

Ask HN: How do I feel less guilty about bugs? - Hacker News

I feel like we owe it to our customers who had advocated for our app to their bosses and made a significant financial investment to have an ...

13 Response Templates for Tricky Customer Service Emails

... the details that you and all of our customers trust us to store¹. ... the customer doesn't feel like they are going back to the beginning.

How to Write Effective Apology Emails to Customers + 14 Templates

But, what's important is that you own up to the mistake and do your best to fix it. ... “I'd like to apologize for the delay caused…” “We ...

Managing Bugs in Scrum and Agile Projects - Mitch Lacey

Bill defines a good codebase as one in which it's quick and easy to fix bugs. The metric he uses to measure the goodness of a codebase is Average Bug Age (ABA).

The First Rule of Programming: It's Always Your Fault - Coding Horror

It's happened to all of us at some point: you've pored over the code a dozen times and still can't find a problem with it. But there's some bug ...

The 10 Most Common Mistakes in C# Programming | Toptal®

This tutorial describes 10 of the most common C# programming mistakes made, or problems to be avoided, by C# programmers and provide them with help.

Common Grammar Mistakes: 11 Goofs You Might Know Too Well

Which brings me to ask myself, why? Want us to scale your traffic? For the first time, The Copyblogger methodology is now available to a select ...

Software bug - Wikipedia

A software bug is a design defect (bug) in computer software. A computer program with many or serious bugs may be described as buggy. The effects of a ...

How to Write an Apology Letter to Customers [12 Templates ...

... want your mistake to prevent them from achieving their goals. Example: "I recognize that you rely on us to manage your contacts, and we'll ...

How to deal with customers that blame you for unintended software ...

Its just i don't want to take the blame for something he thinks is my fault.. ... errors caused by the virus, and this is somehow the customer's ...