Do innovation and sustainability influence customer satisfaction in ...

Empirical evidence has been obtained that both innovation and sustainability drive customer satisfaction, but in a different way according to gender.

(2022) Do innovation and sustainability influence customer satisfaction in retail? A question of gender, Economic Research-Ekonomska ...

DO INNOVATION AND SUSTAINABILITY INFLUENCE CUSTOMER ...

DO INNOVATION AND SUSTAINABILITY INFLUENCE CUSTOMER SATISFACTION IN RETAIL? A QUESTION OF GENDER ; Publisher: Economic Research-Ekonomska Istraživanja ; Year: ...

Do consumers care about sustainability & ESG claims? - McKinsey

When consumers are asked if they care about buying environmentally and ethically sustainable products, they overwhelmingly answer yes: in a 2020 ...

What is the impact of innovation on customer satisfaction? - You Exec

Innovation can have a significant impact on customer satisfaction. It can lead to the development of new and improved products, services, or processes that ...

Sustainability-oriented commerce innovation: How does it influence ...

Findings The authors find support for a direct positive impact of SOCI on customer satisfaction and an indirect impact through store equity. These chained ...

How Corporate Sustainability Impacts the Customer Experience

What Does Sustainability Mean in 2021? · Environmental Issues Take on New Importance · Customers Know Sustainability Is the Right Thing to Do.

Impact of Green IS, Service Innovation and Customer Experience in ...

... Innovation and Customer Experience in Influencing Customer Satisfaction and Environmental Performance ... can influence the satisfaction levels of customers ...

Exploring the nexus between sustainable marketing and customer ...

In addition to reducing a company's environmental impact, implementing sustainable practices can result in waste reduction, improved consumer ...

Sustainability-oriented commerce innovation: How does it influence ...

Findings: We find support for the direct positive impact of SOCI on customer satisfaction and the indirect impact through store equity. These chained effects ...

Sustainability-oriented commerce innovation: How does it influence ...

Because we need to better understand how the synergy between sustainability and innovation influences consumer satisfaction in retail, the ...

The impact of service innovation on customer satisfaction and ...

Customer satisfaction also has a substantial effect on customer loyalty. Finally, it then draws some conclusions and makes some recommendations ...

Sustainability sells – retailers can increase customer loyalty by ...

The Capgemini Report found that 77% of consumer products and retail organizations found that sustainability leads to increases in customer ...

How sustainable marketing influences the customer engagement ...

In this setting, the CSR practices encourage the customer for sustainable purchase intention. Businesses that are concerned about CSR will gain ...

Service Innovation, Marketing Innovation and Customer Satisfaction

Customers' perception of their industry can impact a firm's service and marketing innovation activities. The innovation (service and marketing) ...

(PDF) The mediating role of sustainable product innovation in the ...

The results of this study show: 1) Green marketing has a significant influence on customer satisfaction 2) Green marketing has a significant ...

The Role of Sustainability and Innovation in Small Business ...

... influence on customer satisfaction and perceived value in ... can achieve higher customer satisfaction through the pursuit of environmental.

Sustainability-oriented commerce innovation - Emerald Insight

Sustainability-oriented commerce innovation: How does it influence consumer satisfaction? Irene Gil-Saura and Maria-Eugenia Ruiz-Molina. Department of Marketing ...

Impact of Innovation Capabilities on Business Sustainability in Small ...

The results further confirmed that process innovation is vital for achieving business sustainability. Finally, the outcomes verified that ...

Services innovation impact to customer satisfaction and customer ...

300 samples of data were collected through online survey and questionnaire within two months periods. The result shows that customer value was influenced by ...