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FCA's consultation on Consumer Duty


Consumer Duty | FCA

Our Consumer Duty sets higher and clearer standards of consumer protection across financial services and requires firms to put their customers' needs first.

PS22/9: A new Consumer Duty | FCA

We are consulting for a second time on our proposals to set a higher standard of consumer protection in retail financial markets, ...

The FCA's latest consultation on the new Consumer Duty

The FCA set out a package of proposals for a proposed new 'Consumer Duty' that the FCA expects will drive a change in culture in firms.

Consumer duty: Raising the bar on consumer outcomes - PwC UK

Following two consultation papers issued in 2021, the FCA published finalised guidance on 27 July 2022. Firms are required to implement the rules for open ...

Getting to Grips with the FCA's New Consumer Duty - Concentrix

The third and final consultation is now open (at the time of writing, Feb 2022), and expectations are set that the final rules on the new Consumer Duty will ...

Mind the Gap: Is the FCA's new Consumer Duty in CP21/13 worth ...

With responses to the consultation due by the end of July, firms need to act now to make their voices heard. In this article, we present our views on some of ...

FCA consumer duty law - Shoosmiths

Consumer duty · May 2021. FCA published first · 30 July 2021. Consultation period closed · 7 December 2021. FCA published second consultation paper · 15 February ...

New Consumer Duty – what do we need to know? - RSM UK

The Consumer Duty was initially proposed in May 2021 as a way of meeting those goals. The consultation period has now closed. The FCA is expected to publish the ...

Litigation Risk and the FCA's Consumer Duty proposals in CP 21/13

In this series of articles, we explore some of the topical issues raised by the FCA's recent Consultation Paper on “A New Consumer Duty” (CP21/13)

The FCA's Consultation on Consumer Duty; and why it should be a ...

It is of the essence of a duty that it creates an obligation on a party (A) which is owed to another party (B), breach of which creates a legal liability on the ...

The FCA's new Consumer Duty proposals

There are a number of potentially positive aspects to the Consumer Duty. The FCA intends to apply the Consumer Duty throughout the financial services ...

FCA Consultation Paper CP21/36 – A new Consumer Duty

On 7 December the FCA released CP21/36 - the highly anticipated second consultation which provides more detail on the FCA's proposals for new standards of ...

FCA's Consumer Duty Proposal - MFMac

On 7 December 2021, the FCA published its second consultation paper (CP) on the proposed new Consumer Duty. Following an earlier consultation in May 2021 ...

FCA Consumer Duty consultation

Key Elements · The Consumer Principle will be FCA Principle 12 that “a firm must act to deliver good outcomes for retail customers” · Principles ...

What's Next with the UK's FCA New Consumer Duty - Aptean.com

May 2021 saw the publication of plans for a new Consumer Duty from the UK's Financial Conduct Authority (FCA). This initial stage outlined ...

New Rules: FCA Consumer Duty consultation - Clifford Chance

The new 'Consumer Principle', which is intended to represent the overall standard of behaviour the FCA expects from firms servicing retail ...

The FCA's proposed new Consumer Duty: 10 things to know

The consultation paper is significant as the FCA proposes to introduce a new “Consumer Duty” for financial services firms dealing with consumers. The new ...

StepChange response to FCA consultation on a new Consumer Duty

StepChange response to FCA consultation on a new Consumer Duty ... The Financial Conduct Authority (FCA) proposes to create a new Consumer Duty. The Duty would ...

FCA continues customer focus with new consumer duty consultation

Consumers are only able to pursue their financial objectives and avoid foreseeable harm when products and services are fit for purpose. The FCA ...

Financial Conduct Authority (FCA) consultation on a new Consumer ...

The Financial Conduct Authority (FCA) is proposing to introduce a new consumer duty that would set clearer and higher expectations for financial firms' ...