Google Cloud and Genesys Cloud Bring AI to the Contact Center

Genesys and Google Cloud: shaping the future of contact center AI

Bring contact center AI to life ... Take bot conversations from linear experiences to nuanced interactions with the proven Google Cloud AI platform and its ...

Genesys and Google Cloud: Bringing contact center AI to life

Genesys has integrated with Google Cloud Contact Center AI to deliver better customer experiences. Learn how conversational voicebots and chatbots improve ...

Genesys and Google Cloud: shaping the future of contact centre AI

Combine Google Cloud Contact Centre AI (CCAI) and Genesys journey orchestration in Genesys Cloud. With Genesys, create AI-triggered rules that engage the ...

Genesys Case Study | Google Cloud

Genesys created a customer experience AI solution using a Contact Center AI virtual agent to reduce the need for human intervention and improve ...

Google Cloud and Genesys Cloud Bring AI to the Contact Center

James Walford, Global Director of Strategic Solutions AI & Automation at Genesys discusses how Google Cloud and Genesys are leveraging AI, ...

How Contact Center AI Works: Google Cloud and Genesys - YouTube

Google Cloud's Contact Center AI and Genesys have partnered so you can now deliver world-class customer experiences that blend AI and Google ...

Power Differentiated CX with Genesys and Google Cloud AI

Genesys and Google Cloud technologies allow companies to up their CX game. Google Cloud Contact Center AI (CCAI) brings machine learning and ...

Work with Agent Assist Google CCAI

Customers who wish to use Google CCAI Agent Assist with Genesys Cloud can utilize the replacement product, AI Connect for Google, which is being developed by ...

Customer Engagement Suite with Google AI

Deliver exceptional self-service, agent assistance, and operational insights · Improve customer experience and reduce operating costs with hybrid virtual agents ...

Enhancing Customer Experience with Google Cloud's Contact Center

The partnership between Google Cloud and Genesys Cloud enables businesses to leverage the best of both AI and call center automation ...

Google Cloud and Genesys Contact Center AI Demo - YouTube

This video walks through a Contact Center AI demo for a fictional IT shop with Google Cloud and Genesys.

Get started with Agent Assist Google CCAI

Customers who wish to use Google CCAI Agent Assist with Genesys Cloud can utilize the replacement product, AI Connect for Google, which is being developed by ...

Genesys and Google Cloud | Contact Centre AI success kit

Deliver world-class customer experiences that blend artificial intelligence (AI) and Google Cloud voice interaction technologies with Genesys customer ...

Move Beyond Call Centers with Genesys and Google Cloud's AI ...

Genesys Multicloud CX will operate on Google Cloud to offer comprehensive customer experience services utilizing Google AI and data ...

Google Cloud and Genesys Cloud Bring AI to the Contact Center

At the core of this technology is AI that can talk, listen, learn, and understand. Humanlike understanding and speech capabilities can be applied across every ...

Genesys and Google Cloud Expanding Partnership on Customer ...

Genesys also plans to deepen its integration with Google Cloud's Contact Center AI (CCAI), BigQuery, and Kubernetes Engine (GKE). With the ...

Google Cloud - Contact Center AI for Insurance Companies - YouTube

See how Google Cloud and Genesys are partnering to transform how businesses put AI into practice and personalize customer relationships with ...

Genesys Announces New Integration with Google Cloud Contact ...

The Genesys integration with Google Cloud's new Contact Center AI enables brands to more quickly and predictively match consumers' requests with ...

Genesys and Google Cloud partner to deliver next-generation ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center ...

Contact Center AI - Google Cloud and Genesys Fireside Chat

Join Genesys and Google Cloud for a discussion of our joint solution for contact center artificial intelligence (AI).