High Impact Service Providers

High Impact Service Providers | CX - Performance.gov

We're working with 38 of the nation's highest impact service providers to raise the standard of government service delivery.

Designated High Impact Service Providers - Performance.gov

The included entities are identified as High Impact. Service Providers (HISPs) and are subject to OMB. Circular A-11 Section 280 activities including an.

Executive Order on Transforming Federal Customer Experience and ...

(e) The term “High Impact Service Provider” (HISP) means a Federal entity, as designated by the Director of the Office of Management and ...

High-Impact Service Providers leading a digital-first CX ...

OMB's digital-first guidance instructs agencies to design products and services with user experience in mind.

CX Glossary - Homeland Security

High Impact Service Provider (HISP): a federal entity, as designated by the Director of the Office of Management and Budget (OMB), that ...

'The people's agency:' USDA manages more high-impact services ...

USDA counts six of its component agencies as High-Impact Service Providers (HISPs) — the most of any department across the federal ...

section 280 – managing customer experience and improving service

High-Impact Service Providers. (HISPs), which are those Federal entities designated by OMB to have the most high-impact customer-facing services (as defined ...

OMB Has Taken Actions to Implement Cross-Agency Priority Goals

To pursue this priority, the Office of Management and Budget (OMB) designated and worked with numerous High Impact Service Providers (HISPs)— ...

FACT SHEET: President Biden's Budget Improves Customer ...

Since then, more than 17 Federal agencies, through 35 High Impact Service Providers (HISPs), have taken actions to deliver customer experiences ...

Bringing some new terms to Government CX - Quadient

High Impact Service Providers (HISP) identifies opportunities to improve experiences where the size of the affected customers is large and/or ...

Goal 3: Create a human-centered customer experience - OPM

... large.” For its part, OMB has identified OPM's USAJOBS and Retirement Services as two of the federal government's 35 High-Impact Service Providers. By ...

Customer Experience | U.S. Department of Labor

All High Impact Service Providers are required to implement the guidance in OMB Circular A-11 Section 280 (Managing Customer Experience and Improving Service ...

Improving Service Delivery and Customer Experience Across High ...

We are proud to be a part of digital transformation and modernization efforts across numerous agencies on the 2021-2022 35 High-Impact Service Providers list.

Customer experience - Digital.gov

Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services. Michael Kelty. Oct 30 ...

Conduct an A-11 Survey - USDA

USDA is identified by OMB as a High-Impact Service Provider (HISP) and must comply with this guidance. Implementing the guidance specified in this section ...

With Customer Satisfaction at a New Low, Federal Agencies Still Fail ...

Measuring customer satisfaction with digital services from federal “high-impact service providers” (HISPs)—agencies that have large customer ...

Great expectations: How US government agencies can meet public ...

... services and the five “life experiences” prioritized in the 2021 executive order. The services come from high-impact service providers ...

Department of Commerce Celebrates the Two-Year Anniversary of ...

For FY 2024, the White House designated ITA as one of four new High Impact Service Providers. To learn more, visit ITA on Performance.gov ...

Government | The American Customer Satisfaction Index

High-Impact Service Providers Included, ACSI. Office of Personnel Management, Federal Employment Services Retirement Services, 76. Department of Homeland ...

Customer Experience – MeriTalk

Three officials from Federal agency high-impact service providers discussed new and innovative ways their agencies are reimagining customer experience (CX) ...