How People Learn to Navigate Government Services

How People Learn to Navigate Government Services - Digital.gov

At the low end of the spectrum are people who are unable to tell that the www in a link indicates a web address and the @ indicates an email ...

Helping People Navigate Government Services - Public Works Group

The study revealed people primarily depend on their family and friends for help with navigating government services. They also don't understand ...

User-Friendly Government Website Navigation: The Ultimate Guide

38% of people report that confusing website navigation is the greatest difficulty they face in accessing digital government services. If your navigation doesn't ...

Navigating the Public Sector - NIH: Office of Human Resources

Understands the workings of the Federal Government and how to achieve results in this environment. ... Developmental opportunities for this competency are ...

How to Navigate Working with Government - Dcode

How do your capabilities impact what that agency's mission does? You have to be able to articulate how the alignment between those two, because the government ...

Making Government Services Accessible: Digital Access for All

As technology has changed, so have the needs of individuals. Most public services have an online presence — webpages, online bill payments, ...

3 Tips for an Intuitive Government Website Experience - Granicus

TIP 1: Adjust Page Layouts Based on User Behaviors · People don't read, they skim. · People scroll. ; TIP 2: Reduce the Number of Pages · Audit pages based on ...

Navigating Government: Tips on Timing, Awareness, and Knowledge

As chiefs of staff, we are at our best when we know what is going on inside and outside the organization. Navigating governments is vital as ...

Transforming How the Government Interacts with the Public

The government, and its services, are complicated to navigate. USAGov is working to change that. Over the years, we've evolved from ...

The future of learning in government | Deloitte Insights

To transform workplace learning and skills development, government agencies should apply a human experience lens to learning and professional ...

4 Ways to Use Deep Learning to Improve Citizen Services

To accommodate the explosion of information generated and collected by agencies, and gain intelligence from it, state and local government must ...

Most people prefer to access government online, but don't actually ...

The closer to home a government service is, the more likely people are want to interact with it in person: 28% of people said they preferred ...

How government can deliver streamlined life event experiences

Historically, government agencies have used a program-centric service delivery model that prioritizes the efficiency of government processes.

Learning to love public service

Through GW's Knowledge in Action Career Internship Fund, which provides financial support for students doing unpaid internships in government and nonprofit ...

Delivering a Digital-First Public Experience | OMB | The White House

To ensure the Federal Government is meeting the needs of all people, the 21st Century IDEA directs agencies to maximize the number of Federal services available ...

Improving government services, by design | Ad Hoc

We know that in order to build effective software, we need to understand the service's current process. That's where we turn to service ...

How Digital Government Modernizes the Citizen Experience

Searchability is crucial for accessibility as it helps citizens navigate government websites and access their required information. It also informs agencies ...

4 Accessibility Capabilities for Government Agencies | Publicis Sapient

Understanding digital accessibility. Accessibility means that all citizens can access digital content and services no matter how they navigate online. People ...

Digital public services: How to achieve fast transformation at scale

Instead of visiting multiple websites or apps, people could navigate and access information and services based on life or business situations in ...

3 Ways Government Technology Can Transform Experiences for ...

People expect government services to have the same ease of use as the big brands they know and love. ... navigate is critical in providing ...