How to change Finesse agent state using REST API
How to change Finesse agent state using REST API
How to change Finesse agent state using REST API.
Change Agent State - Finesse - Cisco DevNet
Use the User - Change agent state API to change the agent state to Ready. This example uses the same agent information as the previous example.
How to change Finesse agent state using REST API - YouTube
Deepak Nair has been working with Contact Center Express Team of Cisco Technical Assistance Center, seeking Cisco customers and Partners in ...
sending GET,PUT,POST to Cisco Finesse over BOSH ? - Forum
poster allows you to operate against the rest api (so log in agent, change agent state, etc.), and pidgin that gets notifications via xmpp. It's ...
Data Integration: REST Services (For Cisco Finesse) - YouTube
Integrate with any database using NovelVox's Finesse Gadget Designer. NovelVox · 647 views ; How to change Finesse agent state using REST API.
finesse-sample-code/NonGadgetPythonSample/README.md at ...
... change the agent state, and do a GET on the user. The example script ... using the Finesse REST APIs. - Provided as a guide for a developer to see ...
Cisco Finesse - Connection Failures (Edge/Chrome) : r/ciscoUC
... agents using Finesse. The ... finesse window and not changing their status, etc.) The biggest drop we saw was disabling sleeping tabs ...
REST API call on Call Answer trigger - Platform API
The goal is to trigger a REST API call upon an Agent in a Queue answering a call. How best to do this? In the Cisco Finesse world we had to ...
Anyone have Finesse Agent auto-logout due to inactivity setup?
... use 7200 seconds as the max time in any Not Ready state. You ... The REST API command is pretty easy to run- https://developer.cisco ...
How to update the state of an Agent using Supervisor REST API
Answer ; pendingState, PresenceInfo, State to be set after the current call ends. This field is null when the agent is not processing a call or does not change ...
Cisco Finesse UDF - AutoIt Example Scripts
Corrected issue with Mobile Agent Login; Corrected issue with Setting State returning error incorrectly; Download is now located in the ...
Method Not Allowed using Cisco REST API - Stack Overflow
I am trying to change agent state using REST API provided from Cisco. ... finesse/api/User/agent2")); request.Credentials = new ...
Web-based gadget for agent state and call control. 100% browser-based (no client-side installation). Integration to CCX via Finesse Services REST API. Flexible ...
Cisco BugID CSCvm88942 - Finesse Rest-API in SSO enabled mode
When attempting to change an agents state with a configured supervisor, a HTTP 401 error is encountered stating: This request requires HTTP authentication.
Cisco Finesse - add remove agent statuses - Spiceworks Community
Anyone know where/how I can remove or add Agent status's (Not Ready - Lunch, Not Ready - Meeting, Not Ready - Personal, etc…)? I'm using ...
Non-Gadget Python Sample - Cisco Finesse - GitHub
... change the agent state, and do a GET on the user. ... Serve as an example of the step by step process of writing a python script using the Finesse REST APIs.
Cisco Finesse Agent Desktop for UCCE, UCCX and PCCE - Novelvox
It provides them with a web interface to log in, change their state and ... API can be integrated with NovelVox's agent desktop deployed within Cisco Finesse.
Cisco Finesse on IPad with Built-In Softphone - Comstice
Comstice Mobile Agent app utilizes Cisco Finesse REST APIs. It ... state activity inside the team, queue activity and controls to change agent ...
Cisco Finesse 12.5 Agent Desktop Training - Illinois.gov
attempt to change your state before selecting a reason code, you will encounter the following: 4.10 Making a Call Using Cisco Finesse Agent Desktop Dial Pad.
What is Cisco Unified Contact Center Express (UCCX)? - PBXDom
1-Finesse REST APIs: You can use the Finesse REST APIs to perform agent operations like login, change status, and make calls. The Finesse Developers Guide ...