How to check how long an agent was online for a particular day and ...

We recently released a new feature called Real Time Dashboard in which you can monitor teammates activities.

Reporting on 'Total online time' and 'Time available' metrics

The Talk Dashboard will only show you how long an agent was online for that day and unfortunately there's no way to alter this date range. The only relatively ...

Live Agent Status time-stamp reporting - Salesforce Ideas

Currently, we can see the Live Agent Session records to know which agents were Online at a given time, but we are not able to dig into the details of their ...

Analyzing agent state and activity - Zendesk help

This means that the Duration column might show more than 24 hours in a given state for a single day. For an explanation of how this can happen, see Why does the ...

How can I monitor agent availability ? | 3CX Forums

... day. 1647011155918.png. There is also the Agent in Queue Statistics, to see how long an agent has been logged in to a particular queue:

Agent Availability Report - Feature Requests - tawk.to Community

While we currently don't have a specific report for showing the availability, we have the First Response time metric available in our Reporting ...

Viewing Agent Availability Across All Teams - Freshcaller

To view the list of agents in a particular status, click on the status type from the drop-down option. For example, you can see the number of ...

Use Live Statistics to monitor ticket volume, agent status and call ...

Online status: whether the agent is online or offline (updates every 5 minutes); Tickets Closed: the number of tickets closed by an agent during the business ...

Agents Status Detail view - Genesys Cloud Resource Center

Note: The login and logout details are calculated based on the agent's login sessions on a particular application. To calculate the login and logout duration, ...

Agent Summary - Gladly Connect

Duration of time the Agent viewed a Customer Profile with an ongoing Contact on any Messaging Channel during the specified window. Note – For metrics that are ...

Agent activity dashboard - LivePerson Knowledge Center

Hover to view the duration of a specific away reason and the % contribution of the angle. Engaged duration per state (bar chart), ENGAGED TIME ...

Manage Your Team with Reports | LiveChat Help Center

... day when you get the most chats as well as when your ... You can use filters to see when individual agents or particular groups are online.

Understanding agent availability with Agent Activity reports

With the Agent Activity report, you can access metrics like total logged time, available time, etc. This will help you understand how much time each agent is ...

Agents Status Summary view - Genesys Cloud Resource Center

The Agent Status Summary view displays real-time information about agents' statuses, including the length of time agents stay in each status.

How to Track Agents' Performance - Provide Support Live Chat

It's hard to overestimate the importance of tracking tools for any business. Without customer service metrics and their analysis, companies wouldn't know ...

View and manage agent performance reports - Webex Help Center

Agent performance reports provide information on efforts and performance during specific time periods. Get a summary of all the activities involving the total ...

Viewing the Zoom Contact Center agent report

How to view agent reports · Sign in to the Zoom web portal. · In the navigation menu, click Analytics & Reports. · In the Historical Reports section, click Agent ...

8x8 Analytics for Contact Center-Agent interactions report

The Call Summary report now provides metrics about the calls handled along with the time spent on these calls. Whether you want to know the longest hold time of ...

Statistics 101 - Gorgias Help Center

... agents, how long they've been online, and their current status (online or offline). Check out our dedicated articles on this section. Support Performance.

How can we see an agents online/offline status history : r/Zendesk

... day. We have Zendesk Explore Professional. And specifically what we're looking for is something that says "last friday she was online 8am ...