How to get transferred to a customer service rep with less accent?

Asking to speak with a representative who has an accent that is neutral (to you) or familiar/intelligible (to you) could be difficult to oblige in many call ...

If you get a customer service rep on the phone that has an accent ...

It depends on the individual's personal preference and communication style. Some people may politely ask the customer service representative ...

AITA for requesting to speak with another customer service ... - Reddit

But if someone's accent or limited English-language vocabulary makes it truly impossible for them to do their job effectively, it's 100% ok to ...

Customer Service reps - accents and poor diction | Senior Forums

Callers/clients/staff need to be able to understand what the person was saying, and the person needed to be able to pronounce names correctly.

Removing customer service accents via AI. The wrong solution to a ...

Call centers have long offered accent training to their staff in an attempt to improve the situation. In part that is to genuinely improve their ...

A little less accent, a little more customer service - Computerworld

Over the years, there have been debates about how to effectively get foreign call center workers to “sound more English” but with little impact.

Miss Manners: Reader wants a customer service representative ...

... service centers in other countries, I simply can't understand the representatives I speak with. I have difficulty with foreign accents and have ...

5 TIPS on Handling the Foreign Accent. - LinkedIn

* Don't RUSH. Rushing threatens customers. Often there's a tendency to want to really rush someone who speaks with an accent. Not a good idea at ...

Customer Service Representatives' Accents are Difficult to Understand

Customer Service Representatives' Accents are Difficult to Understand ... Call early in the morning, and you'll have a greater chance of getting a US rep. Lynn.

The role accents play in customer service - Zendesk

The best companies can do is train call center agents to be nimble in their communication, ready to listen, respond to customer frustrations ...

5 Ways Accent Translation Improves Customer Service in Call Centers

Simply put, communication anxiety and stress levels are all but eliminated. This improves agent job performance and encourages their ...

Can't understand your customer service Rep in another country?

... service rep who could have taken care of the matter on the phone. ... be transferred to a less annoying and hard to follow accent! ;) ...

Call Center Accent Training: Breaking The Language Barriers - Krisp

This training often involves accent neutralization—equipping agents with a more universally understandable accent—and accent comprehension, ...

Customer Service can do without Accent Discrimination

Accents are an integral part of our personality, but they don't define us. So, next time when you speak with a Spanish call center agent who is ...

How to Improve Your Accent for Call Center - YouTube

In this video, I talked about the 3 steps that I recommend call center newbies follow to neutralize or improve their accent.

Do accents of customer service agents affect customer satisfaction?

Yes, the accent of a customer service representative does have an impact on the customer's satisfaction.

Say What? Practical Advice for Managing Employees With ...

What can employers do if an employee struggles to be understood by the company's client base because of his or her heavy foreign accent?

12 of the Top 20 Customer Service BPOs Are Modifying Their ...

60 percent of leading customer service BPOs have deployed real-time accent translation technology. Working with Sanas, each BPO is leveraging the technology.

Foreign Call Centers Must Transfer Customers to U.S. Reps? - Snopes

After you connect and you realize that the customer service representative is not from the USA (you can always ask if you are not sure about the ...

Accent Modification - ASHA

Changing your accent is also known as accent modification. It can be hard to change your accent on your own. A speech-language pathologist, or SLP, can help.