How to raise a request on behalf of a customer in Atlassian Jira ...

Raise a request on behalf of a customer | Jira Service Management ...

From your service project sidebar, select Raise a request . · You'll be taken to the service project's portal. · Find the request type that fits your customer's ...

Raising requests on behalf of customers - Atlassian Documentation

From your service project sidebar, select Raise a request ( Raise a request ) · Select the request type that matches your customer's need. · In the ...

"Raise this request on behalf of" for customers? - Jira - Atlassian

"Raise this request on behalf of" is a special field that cannot be seen by non-agents regardless of Reporter modification permissions.

As a Service Desk Customer, I'd like the ability to "raise this request ...

However, according to Matthew's comment towards the end of the comment chain here https://jira.atlassian.com/browse/JSD-1285 , "raise this request on behalf of" ...

Solved: Can a customer create a request on behalf of anoth...

While a customer can't open on behalf of another customer they can add as participant so they would see updates.

Solved: Raising a ticket in Jira Service Management on-beh...

First make sure you can raise a ticket on behalf of someone else via the actual Jira form. Does that work? ... This will only be visible if the ...

How can a customer raise a ticket on behalf of someone?

Only agents can raise tickets on behalf of someone else. These agents can also see and manage all the tickets. And I think that is not what you want.

Raising requests on behalf of customers organisation issue

Hi @Craig Keith - This isn't how Jira is designed, but if you want your agents to be able to create issues on behalf of the organization ...

Raise Request on Behalf of Customer Not Searching for Users | Jira

Resolution · Navigate to JIRA Administration > System > Global Permissions. · Add the Browse User permission to the Agent group. · Check if the feature is able to ...

Availability "Raise this request on behalf of" field in the customer ...

The idea is to let them select the correct customer in the customer portal by using the "Raise this request on behalf of" field. I already ...

Now Everyone Can "Raise a Request on Behalf of" in Jira Service ...

Untitled-03 · "Raise this request on behalf of" appears right at the top of the screen on every request form in the portal, that is unless you're ...

How to raise a request on behalf of a customer in Atlassian Jira ...

There are many reasons why a customer will not raise a request for themselves, but the great thing is a service desk team member can create ...

Create ticket on behalf a customer - Atlassian Community

Best way to create a Ticket on behalf of the customer is to do it via the portal. Because it adds the request type automatically.

Raise request on behalf of customer through email - Jira Atlassian

Ability to raise request on behalf of the customer through email. Agent set the customer's email address in the reply-to-field and mail handler should process ...

Raising JSM support requests on behalf of new customers using Jira ...

When you create an issue, you can only change the reporter to an existing customer. You can't type the email of a new customer, nor can you ...

How to Raise a Request in Jira Service Management - Confluence

3. Once selected, a form will be displayed for you to provide more information about your request. If you are requesting on behalf of a customer ...

When Raising a Request on Behalf of Someone Else as Agent

1) Go To Portal 2) Choose to Raise Ticket on Behalf of a Customer in an Organization, or part of many Organizations. 3) Pick the Customer from user pickers.

JSM On-Behalf-Of

Overview In Jira, agents can raise requests on behalf of customers, e.g. when they receive a request by phone and want the progress to be tracked. ...

Identify requests created on behalf of reporter | Jira

Specific details on how to raise a request on behalf of a customer can be found on the support article titled Raise a request on behalf of a ...

Jira Service Desk - Customer permissions - YouTube

Do you want to restrict who can raise tickets in your Jira Service Desk project? Yes you can control that easily.