How to set up automatic closure for Tickets and Change Requests ...

How to set up automatic closure for Tickets and Change Requests ... (Resolved for Tickets and Completed for Change Requests) for a specified period. For example, ...

Closing and reopening Tickets and Change Requests - Alloy Software

Service Desk Tickets and Change Requests can be closed and then, if necessary, reopened. Once a Ticket or a Change Request is closed, its status is set to " ...

You may create one BR (Before, Update) which runs on trigger condition change request changes to closed. You may write below script in BR to ...

[SOLVED] Automatic Resolve/Close Ticket Rule

Please goto Setup-->Automation-->Closure Rules-->Request and you can enable it here. However, currently we do not have the option to auto close open requests.

Automatic Closure of Tickets - TechDocs - Broadcom Inc.

You can use a configurable setting to allow automatic closure of tickets (requests/incidents/problems, change orders, or issues).

Close tickets automatically when not answered for x days

You need to wait for at least one cycle of the delay (in this case 7 days) before tickets are being closed. It's possible to set up the ...

Automatically Close Tickets With Business Rule (Automatically ...

Therefore, I'd like to set a business rule to automatically close them, based on a certain set of criteria. I've hit a bit of a wall, due to our closure rules, ...

Enabling Ticket Closure Rules for Incidents or Service Requests

In the Admin tab, you can find Closure rules under Service Management -> Service Desk Settings. If your account has more than one workspace, ...

How to set an automated response to a closed ticket.

If the request has a status of resolved and/or resolution of done, then notify the sender that this ticket is closed and they should open a new one. Question 2;.

Auto-closing Change Requests : r/servicenow - Reddit

It would have to be a business rule that runs every time a change task closes, if all are close then set the change request to close, otherwise ...

Auto-Close Tickets in your Ticketing System? - Spiceworks Community

Ideally, the system then emails the end user, noting that the ticket has been switched to 'resolved', include a copy of the resolution details, ...

Configure request closing rules | Help desk customizer

Request closing rules can be used to select the mandatory fields to be filled in by the technicians while closing the requests.

Workflow recipe: Setting up basic change management (IT example)

After a change requester fills out a change request ticket, they can flip the "Approval" field to "Requested." The ticket will be automatically routed to CAB ...

Request Closure Rules - ServiceDesk Plus Cloud (SDP Ondemand)

To configure closure rules for requests, go to Setup > Automation > Closure Rules > Requests. Set Mandatory Fields. Mandate fields to be filled when a ...

Configure incidents to close automatically - ServiceNow

Close incidents automatically based on the last updated date or the resolution date of the incident by configuring incident properties.

How to Auto close tickets - Zoho Cares

Go to Setup->Supervise->Create Rule->Enter a name->Next->Criteria->Hours since requester responded is 72 -> Actions ->Field Updates ->Status - closed.

Is there a way for customers to close their own tickets in HubSpot?

Insert button with a link to the closure form in automated emails associated with open ticket responses that are sent from ticket-based ...

How do I automatically close any resolved ticket after 48 hours?

You can configure a supervisor rule as shown in the below screenshot to close resolved tickets automatically after 48 hours.

Change management - Autotask

If you find that you'll have to make a significant change in order to resolve the problem, you can create a change request ticket to manage the change process ...

Why do solved tickets change to a closed status? - Zendesk help

You can set this automation to run anywhere between one hour and 28 days. Automation close ticket 4 days after status is set to solved. As a best practice, ...