If you get a customer service rep on the phone that has an accent ...

It depends on the individual's personal preference and communication style. Some people may politely ask the customer service representative ...

Is it racist to request a new agent when you're dealing with customer ...

Like many companies, Telstra outsource their customer service overseas. She will usually get someone with a very thick accent. My mom is also ...

How to get transferred to a customer service rep with less accent?

That would be a perfectly polite request and likely to be granted. Asking to speak with a representative who has an accent that is neutral (to ...

Customer Service reps - accents and poor diction | Senior Forums

I think that some companies hire these folks with heavy accents to take your call because they DON'T WANT your problem solved! Too much trouble ...

The role accents play in customer service - Zendesk

This topic is a minefield riddled with complicated questions and potentially no right answer. But, when it comes to call centers, employees have ...

Online Call Center Agent Soft Skills Part 27 - YouTube

when you're speaking with someone who is not speaking in a way you're used to hearing. And sometimes you may be the one who has the foreign ...

Foreign Accents at Call Centers | BobIsTheOilGuy

To me it's unconscionable why any company would subject its customers to somebody with very hard to understand accents. I can't stand it. While ...

Working as a Customer Service with an accent be like ... - TikTok

Thank you for calling customer service. My name is Maria. How can I help you? Oh, God. I need to speak with someone in America, please.

Customer Service Representatives' Accents are Difficult to Understand

Call early in the morning, and you'll have a greater chance of getting a US rep. Lynn. Lynn You love me for everything you hate me for .

Do accents of customer service agents affect customer satisfaction?

Yes, the accent of a customer service representative does have an impact on the customer's satisfaction. ... When it comes to customer service ...

Accent of Call Center Agents and influence on American Accen

its a phenomenon quite common now a days... Most of the American companies are outsourcing and have already outsorced a great no. of call ...

Call Center Technology Could Remove Customer Service Accents ...

New AI technology for call centers can essentially remove foreign accents on phone calls, but does this perpetuate discrimination issues?

How to Improve Your Accent for Call Center - YouTube

Whether you're neutralizing your accent for clarity or mimicking a specific one, this will provide a step-by-step guide with demonstration ...

How to Deal with Customers Who Complains About Your Accent

Speak slowly and clearly. Make an effort to enunciate your words and speak at a slower pace. This can make it easier for the customer to understand you and can ...

Call Center Technology Could Remove Accents From Customer ...

New AI technology for call centers can essentially remove foreign accents on phone calls, but does this perpetuate discrimination issues?

Amazon customer service---what's up with the thick accents???

I've dealt with lots of CS reps who had heavy accents, and have been able to understand all but one. I just told him "I'm sorry, I can't understand you" and he ...

Accent in Outbound Call Center | Magellan-Solutions

For this reason, it is ideal to have debt collector agents with a neutral accent to do the work. With this in mind, they can speak with the ...

5 Ways Accent Translation Improves Customer Service in Call Centers

A call center's success is highly dependent upon its customers' experiences. Encountering difficult to understand accents, callers often ask ...

Call center technology could remove accents - YouTube

When calling customer service and actually reaching a real human, it's likely people end up speaking to someone outside of the U.S. about a ...

Frustrations with overseas call centers - Times Herald-Record

Customer service representatives answering calls at at a call center. When you ask to speak with a supervisor (who you're hoping speaks better ...