Improving the Higher Education Customer Experience

Why and How to Improve Customer Service in Higher Education

In this blog post, we'll unpack the reasons for this shift in perspective, explore the benefits of a customer service mindset and review strategies for ...

Improve Customer Service in Higher Education - 8 Steps

Here are eight practical steps to take your student support to the next level and create an environment where students feel valued and engaged from day one.

10 Ways to Improve Customer Service in Higher Education - 31West

Institutions should offer training to improve their customer service teams. They need to improve response time and use a multiple-channel support approach.

5 Steps to Improve Higher Education Customer Service - Hiver

9 Customer Service Skills Steps to deliver excellent customer service at your educational institution Step 1: Conduct an internal audit.

Improving the Higher Education Customer Experience - Tony Johnson

Winning in higher ed requires a fierce devotion to students and a willingness to see them as Guests rather than just enrollment statistics. Students, when ...

Customer Service in Higher Education: Five Best Practices | Five9

5 Best Practices for Improving Customer Service · 1. Student-Centric Approach · 2. Digital Solutions for Streamlined Service · 3. Staff Training ...

Customer Experience Strategies for Higher Education Institutions

Employ these best practices and strategies to enhance your institution's customer experience (CX) strategies for higher education.

Customer Experience for the Education Industry

How to Build Upon and Improve CX in the Education Industry · Design Student-Centric Experiences · Use Language Intentionally · Use Technology to Unify · Focus on ...

Improved Customer Experience in Higher Education - Artech

Artech's customer was able to dramatically improve service quality and experience thanks to an improved Help Desk operations center, all in just eight weeks.

The Value of Customer Service Within Higher Education

Through a customer experience lens, innovative universities are working to enhance the student experience, promote students' persistence and success.

How to Improve Customer Experience in Higher Ed | 6 SFMC ISVs

Learn how to improve your customer experience in higher education with these top salesforce marketing cloud ISV solutions.

The Impact of Enhancing Customer Service in Higher Education

Join like-minded professionals to discuss how increasing customer service efforts on your campus can make a big impact.

The Importance of Good CX and UX in Higher Education

Combine Good CX and UX to Improve the Customer Journey. As a creative who worked heavily on the visual design and marketing side of the business, Marc always ...

Improving Customer Service in Higher Education: 2022 Guide

In this post, we'll break down how and why your school should focus on customer satisfaction in college admissions.

Crafting Customer Experiences For Higher Education - QED42

Crafting Customer Experiences For Higher Education · 1. Establish personalization practices through student personas · 2. Promote a customer- ...

Higher education needs a CX mindset shift

1. Talk to students in their preferred channel · 2. Elevate students' voices · 3. Personalize the college experience · 4. Identify technology gaps.

5 Ways to Improve Student Customer Service at Your Community ...

Community college practitioners agree that students' customer service expectations have risen since 2020 and that gaps in customer service cause attrition.

CX trends for higher education - Zendesk

Learn 5 CX trends that are improving communications across America's college campuses and universities in 2023.

Customer Experience in Higher Education | July Issue 2023 - LinkedIn

By leveraging technology effectively, universities can enhance communication, accessibility, and the overall student experience in both physical ...

Top 8 Ways to Enhance Customer Service in Education Industry

According to an Academic Impressions survey, only six higher education professionals from 79 colleges and universities graded their school's ...