Is sustainability at odds with good CX?| Workflow™

Is sustainability at odds with good CX?- Workflow™ - ServiceNow

Leading companies are finding ways to embrace sustainability and actually improve how customers experience their brand and their products.

Survey says: ESG is good for business - Workflow™ - ServiceNow

Almost half of executives polled reported that meeting sustainability and similar goals made their companies more innovative. It also increased ...

Sustainability and CX: Is Your Brand Ready to Lead the Change?

Consumers today are increasingly mindful of their environmental impact, and they expect the brands they love to share these values. Yet, the ...

Sustainable CX: An AI Opportunity Waiting to be Grabbed - Acxiom

Sustainable CX is the fifth customer experience trend examined in our new report 'Where AI and Marketing Collide: 2024 CX Predictions'. For some ...

Putting Sustainability at the Heart of CX | Execs In The Know

Sustainable CX demands a wholehearted commitment. It involves a comprehensive business transformation that places sustainability at the forefront. To carve out ...

Why becoming more sustainable is essential to your CX | Clarasys

Customer experience (CX) is a key differentiator and primary driver for business success. · The trend is clear – a study shows that between 2015 and 2019, green ...

Sustainability For CX: How To Drive Success In 2024 - Blackchair

Why is green CX important? Because customers care about sustainability, and they expect businesses to do the same. In fact, nearly 70% of ...

Firms Struggle To Embed Sustainability In Customer Journeys

Customer experience (CX) leaders can ensure that sustainability is more than just words and good intentions by weaving their firm's sustainability goals into ...