Metrigy Report
Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise ...
Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise ...
Metrigy is an innovative research firm focusing on the rapidly changing areas of Unified Communications & Collaboration (UCC)/digital workplace, ...
Metrigy Report: Future of the Contact Center - Oracle
Download this report to learn how a hybrid architecture can be a welcome solution for companies that want the benefits of both cloud and on-premises ...
Customer Insights and Analytics: 2023-24 - Metrigy
Author: Robin Gareiss, CEO and Principal Analyst Data is king when it comes to delivering solid customer experience. This study examines how companies are ...
Workplace Collaboration 2023-24 - Metrigy
Metrigy's 2023-24 Workplace Collaboration study provides insight into successful strategies employee engagement regardless of work location.
Contact Center-as-a-Service MetriRank 2024 - Metrigy
In this 2024 CCaaS MetriRank report, Metrigy examines the leading providers. The global market for CCaaS was $6.0 billion in 2023, up 23% year over year.
What Metrigy's Latest AI Data Reveals About Contact Center Staffing
After dipping in 2022, contact center turnover is on the rise, our study shows: from 21.8% in 2022 to 28.1% in 2023 and a projected 31.2% in 2024.
Customer Experience Optimization 2024-25 - Metrigy
Author: Robin Gareiss, CEO and Principal Analyst. In this study, Metrigy evaluates how successful companies are optimizing their customer experience from ...
Future of the Contact Center - Metrigy
In this report, we evaluate important foundational and advanced technologies that make contact centers successful. Our research shows the following trends ...
Press Release - NICE Takes Top Spot in Metrigy's 2024 Contact ...
July 10, 2024 – Research and advisory firm Metrigy released its CCaaS MetriRank 2024 report, identifying the Top 10 providers leading the market today and ...
New Metrigy report: 3 crucial steps to leverage contact center AI ...
New Metrigy report: 3 crucial steps to leverage contact center AI without losing the human connection. A new study from Metrigy examines ...
Metrigy Report: AI in the Contact Center - Five9
Deep dive into conversational and generative AI strategy, adoption trends, and use cases. Uncover how AI elevates business metrics, drives operational ...
2023-24 Consumer Perspective Research Study - Metrigy
October 5, 2023 – Research and advisory firm Metrigy has released its Customer Experience Optimization: 2023-24 Consumer Perspective research study. Metrigy ...
Empowering Frontline Workers Summary Report - Metrigy
Author: Robin Gareiss, CEO and Principal Analyst Key Findings: Top business priorities: customer service, employee efficiency, revenue growth Top ...
Metrigy Research Report: Pushing the Retail Experience to the Utmost
Not only will today's fickle consumers drop a retailer after a bad experience, almost half will tell other people about it. To avoid losing consumers, ...
Metrigy Report - The State of Unified Communications 2021
President and Principal Research Analyst. Metrigy. Formerly of Nemertes Research. Page 2. 2. ©Metrigy Research Corp, 2021 www.metrigy.com. Table ...
MetriSight Ep.42 - Inside Metrigy's CCaaS MetriRank Report
Metrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, ...
... Report. By Ellyn Waleski CPaaS, Customer Engagement, Press Releases. Metrigy's MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to ...
Metrigy Research Report: Building Trust in Government via CX ...
In 2022, 38% of agencies completed a CX transformation initiative, and 33% have one planned for 2023. Have you started yours? The new Metrigy report reveals ...