Move ticket to another queue
Move ticket to another queue - Atlassian Community
After assign you should see Transition and Delete. Click Transition and then transition the request to the next queue.
Move a ticket to another queue - Atlassian Community
So it depends on how you have set up the queues using available filters or a JQL statement. If you change the issue's details to match a ...
Bulk moving new tickets from one queue to another queue
Hi, this feature was active some time ago, but not anymore. (It is possible to bulk move tickets in Status New from one queue to another...
Scripting : Move ticket to a different queue based on requesters name
You need to write the SQL to move the ticket, but you need to be aware if any of the fields, particularly custom fields are different between queues.
Move tickets between queues - RT Users
Is there a way to move the tickets from one queue to another? open ticket in browser window, click on Basics in left column, select new queue, click “save ...
Moving tickets between queues - Znuny Open Source Ticketsystem
Re: Moving tickets between queues ... All queues have RO, move into, create, note, owner & priority. The only thing different is RW is only ...
Move a Request Tracker ticket to another RT queue - Hermes
move an RT ticket from one queue to another queue, you need ModifyTicket permissions on the queue to which the ticket currently belongs.
Kace SMA Helpdesk Module - Moving tickets from one queue to ...
If you move a ticket between queues using a CTR, that 1 OTS rule will need to perform all of the work using a complex update using several table ...
Mastering Jira queue management: the ultimate guide - Deviniti
They should know how to view tickets in a queue, move tickets between queues if needed, and update statuses as they work on tickets. Monitor ...
Custom rule for moving ticket to another queue based on Ticket Type
Answers (1) ... It is perfectly possible, you need to define what data will select the ticket as a candidate to be transferred, in the WHERE ...
Transfer Ticket To Another Queue Request Tracker 4 - Stack Overflow
1 Answer 1 ... If you have an email address set up for your Collections Department queue, you can update the alias that pipes the email into RT.
How do I transfer my queue position from one device to another?
You can transfer your position from one device to another by transferring your Unique queue ID, which you can find on the bottom of the queue page.
How to Assign a Ticket to Another Queue - IBM
Step 1. Click on the ?Assign to Queue? action with the ticket. Step 2. In the Queue dropdown select the destination queue. A list of queues is ...
Ticket Queue Selection - OTRS Academy
This feature makes it possible to automatically move a ticket to preferred queues on the basis of ticket and customer data when it is created.
Forwarding and modifying tickets - Autotask
On ticket tables with a right-click menu, select several tickets (by checking the boxes on the left) and then right-click and select Forward/Modify Selected ...
Ticket Queues - Docs ScienceLogic
Viewing Ticket Queue Properties and Editing a Ticket Queue · An uncloaked note is added to the ticket · A ticket is moved to a different queue · A ticket's state ...
KACE Systems Management Appliance 13.2 Common Documents ...
If you have multiple queues, you can move tickets between them as needed. When you move a ticket to different queue, the ticket's original settings, such as ...
Service Desk queues - Autotask
Resources can only work on tickets if they are assigned to at least one queue. You can do this on the Resources tab of the Edit Queue page, or on the ...
How to move tickets across workspaces? - Freshservice
Workflows: An item can be moved from one workspace to another workspace via the “Assign to Workspace” option in Global Workflow settings. Please ...
[otrs] Moving new ticket to another queue
rw or move_into permissions to the group that is attached to the queue. ... well your solution, but I can explain again, my problem. ... Not Ok after that I will ...