On Hold Music and the Psychology of Waiting

On Hold Music and the Psychology of Waiting - Talkroute

Music and messages on hold were deliberately designed, based on the psychological reactions of people when they are placed on hold.

The Real Reason Hold Music Bothers You So Much - WIRED

But unfortunately, the psychological torture of waiting on hold means that even the best hold music is likely to provoke you. A lot of the ...

The art and science of being on hold - BBC

I definitely think hold music has a negative effect on mental health. ... “You really want to use the time that people wait on hold to make ...

The Psychological Effects of On Hold Music - Amazing Voice

Explore how on hold music reduces perceived wait time, enhances mood, and reinforces brand identity. Learn tips to select the perfect...

Psychology Behind Hold Music: It Affects Customer Patience!

Discover how different types of hold music influence customer mood and perception of wait times, enhancing their experience.

On Hold Music Is Way More Important Than We Thought

... waiting in the telephone queue. The psychology behind 'on hold' music and waiting. We're all human, we have all experienced many tough phone calls in our ...

The Many Requirements Of Hold Music, A Genre For No One - NPR

But then, a few bars in, a turn: "Yes I'm waiting on this conference call, all alone. And I'm on hold, yes I'm on hold... I hope it's not ...

The science behind on-hold rage | Blog | Startle Music

Given that autonomy is a fundamental psychological need, this likely reduces discomfort whilst waiting and could go a long way to easing ...

Why Hold Music Is So Annoying, According to an Expert - Mental Floss

Imagine waiting on a call for any amount of time and having no music at all, just a sound void. The problem with “silent holds,” which were ...

Waiting Shouldn't Hurt: Time to Invest in Your On-Hold Music

A caller could dial 988 and speak to a mental health specialist. However, the caller had to be put on hold. They would then encounter canned ...

Should You Play Hold Music, a Promotion, or Silence While Your ...

For example, customers won't wait if it's a long wait, if there was annoying hold music, nor if there is no apology when they get an agent on ...

The Psychology of Call Center Hold Music - PITON-Global

The use of hold music in call centers is more than just a way to fill the silence while customers wait. It's a strategic element that plays ...

Why Being Put on Hold Drives You Crazy - Time

“You learn to associate that kind of background music with waiting or complaining—those things that normally happen when you call a call ...

The Science of Call Centre Hold Music - Best Practice Tips

Discover everything you need to know about call centre hold music including best practices, the psychology of what customers like, music selection and more!

History of hold music: How did we end up with Handel tinkling ...

The history and psychology of hold music. By Tom Vanderbilt. Sept 08, 201411:30 PM. Illustration by Robert Neubecker. Illustration by Robert Neubecker.

Column: I just spent 45 minutes on hold, and here's what I thought of ...

'Hold music' was an OK idea when it was invented 60 years ago, but in an era of unprecedented wait times, it's due for a rethink.

On Hold Music | Benefits of Messages On Hold - Mind The Gap

In the British Journal of Psychology, music has a positive effect while waiting due to its effect on our perception to the passage of time. Familiar music ...

The Benefits of Music on Hold and Why Silence is a CX Killer

Hold music fulfils a basic psychological need that customers experience as they wait. ... waiting, making it feel like time is passing by ...

Waiting on hold shouldn't have to be so painful | by Linda Thibault

On-hold music and messages are viewed as something necessary, and ... Psychological research is clear: when people procrastinate, there's usually ...

The Influence of Music on Temporal Perceptions in an on-hold ...

The Influence of Music on Temporal Perceptions in an on-hold Waiting Situation. October 2002; Psychology of Music 30(2):210-214. DOI:10.1177 ...