Questions which should not be answered by tech support people

2. "Which is the best (fill in the blank)?". Questions like this are exceedingly common. For example, "What is the best video card for 3D gaming?", or "What is ...

IT Support workers: what questions do you always ask users? - Reddit

Not a question, but--never ask users anything you can verify yourself. Don't ask if they've rebooted, check their uptime via RMM or Task Manager ...

What is the stupidest technical support question someone's asked ...

Every single time I called and asked for help with something — did not matter a bit what it was — her first answer was always “Well, you must be ...

Navigating Tough Questions in Tech Support Interviews - LinkedIn

How you handle not knowing an answer can be just as important as the answers you do know. This article will guide you through the steps to take ...

What questions should the helpdesk ask? | TechRepublic

Questions, questions ... In reply to CONTACT NUMBER !!!!! ... 3) why does the user need it (business or private – if not business kill this issue…) ... did you attach ...

The Do's and Don'ts of Answering Customer Service Calls | Smith.ai

People need you to use plain language as much as you can. It's not about sounding “smart” or “better” than the competition. It's about providing ...

Why don't you contact tech support? [closed] - Server Fault

I have found that there are a lot of questions out there that could be answered by contacting the tech support of the company that makes the ...

Helpdesk Tech Probing Questions to ask End Users

The questions would totally depend upon the issue reported. I ask completely different questions when someone reports an application issue than ...

Why is speaking to 'tech support' so frustrating? - Tom's Guide Forum

... will be contacting an organization that helps people like her with such problems. Especially since it is not a want but a need in her case.

What can we do about technical support questions?

We have a problem with technical support questions. · the users asking these? ❌ · the people closing them? ❌ · the guidance we're giving? ✓.

How to Answer Customer Service Calls: The Dos and Don'ts

If you do not hear or understand their name, it's ok to ask them to repeat it for you. Saying their name throughout the conversation makes for a more personal ...

Customer Service: What Not to Do When You Don't Know

People will always appreciate an honest response, even if you have to say, “That's a great question. I want to give you the correct answer, and I have to check ...

CUSTOMER SERVICE IS IN ANOTHER COUNTRY - Page 2

I have been having trouble getting changes to my account to take affect, so I decided to call and see if someone at PayPal could help me. ... They can not answer ...

Nine Ways to Get More from Tech Support - Engineers Rule

Think of the questions you would ask if someone were asking you to solve your particular problem blind: What were you doing when it happened?

Why Tech Support Can't Solve YOUR Problems and Worst of All ...

Sadly Most Tech Support Employees Are Unprepared Very seldom do I get a tech support agent on the telephone who actually knows what they are ...

The 5 Most Common IT Support Helpdesk Questions Answered

Common IT Support Helpdesk Question: How do I reset my Password? · Common IT Support Helpdesk Question: Is this Email Spam or Malicious? · Common ...

How To Answer Customer Service Calls - Nexa

Do Answer Questions and Resolve Issues. Ask if the customer has any ... Not only does it frustrate people to no end, but it also prevents you, the ...

8 Technical Support Interview Questions [Updated 2024] - Indeed

Technical support specialists must have the right mix of technical and people skills. What to look for in an answer: The candidate uses reasoning and logic ...

Your Customers Don't Want To Call You For Support - Forrester

... service must be able to access knowledge base content to reliably answer customer questions. Next steps, after you have the foundations of ...

21 Key Customer Service Skills (and How to Develop Them)

Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may ...