Reopening a Ticket
Reopening Tickets vs Creating New Ones - Medium
The decision to reopen a closed ticket or create a new one depends on various factors such as the nature of the issue, impact, traceability needs, time ...
Reopening tickets for same issue : r/ITIL - Reddit
User puts in a ticket, issue is resolved and ticket is closed. Same I ssue pops back up a few hours after ticket is closed. Shouldn't a new ticket be opened?
Tickets may be reopened by the following methods: a) If a user moves a ticket to the Resolved state and the related vulnerability is detected during the next ...
Reopening a Ticket - Oracle Help Center
Reopening a Ticket · Search for the closed ticket: · From the results list, locate the closed ticket you want to reopen, and then click the identification ...
reopening closed tickets - ManageEngine Pitstop
The Requester can either reopen a ticket through the web portal or simply replying to an email (with the ticket ref ID in the subject)
Reopening a Ticket - Oracle Commerce Platform
From the results list, locate the closed ticket you want to reopen, and then click the identification number of the ticket to view the Ticket Details pane.
Understanding the ticket reopen rate: a key indica...
The ticket reopen rate is a key performance indicator (KPI) that measures the percentage of tickets that are reopened after they have been ...
Closing and reopening Tickets - Alloy Software
Closing and reopening Tickets · Close [Ticket Class] - allows you to close a Ticket . When you perform this action, you select a Closure Code; the list of ...
Stopping the reopening tickets by a ' Thank you ' response.
A customer creates a ticket and you solve the ticket like a boss and put the status on ' Solved '. Now the customer will see that you made a reply in her/his ...
Reopen a ticket from the Service Portal - ServiceNow Community
The ask is to have a button called "Reopen" appear in the Portal if the state of the ticket = Resolved. This Reopen button will allow the user ...
How to reopen a ticket that was marked closed? - DelightChat
How to reopen a ticket that was marked closed? · 1) Go to the [Closed] tab under conversations. · 2) Click on [Reopen Ticket] on the top left corner. · 3) Your ...
Automatically Reopening a Ticket - Atlassian Community
You can use an automation that looks like this one to reopen the issue if a Customer place a comment on a closed issue.
Reopening a Ticket - Incident IQ Community
After a ticket has been resolved, can a requestor reopen a ticket by replying to the email notification? At the bottom of the email ...
How do you deal with tickets being reopened with "thank you" replies?
I'm having an issue where I will email a staff member from the ticket in ManageEngine advising them that the issue has been resolved and then close the ticket.
Setting Reopened Ticket Status - DeskDirector Knowledge base Help
To reopen a ticket, the client just needs to login to their Client Portal the open the closed ticket. The option to "Reopen Ticket" should be at the bottom of ...
Can I reopen traffic violations? - JustAnswer
Usually, traffic violations are not eligible to be reopened, you can only just appeal them within 30 days of the decision. Additionally, they ...
Reopen closed tickets when a response is added - N-able
Add a workflow rule for Ticket Response with the following options: · In the Condition section, select Ticket Status as the Attribute. · Select equals = as the ...
Tickets Solved vs Reopens - MetricHQ
When a customer responds to a previously solved ticket, the ticket automatically reopens and is tagged with an open status. If you're seeing a high number of ...
How to avoid reopening of 'Closed' tickets on customer response
Your requirement to avoid reopening of 'Closed' tickets on customer response is achievable via the "Auto Transition" in a Blueprint. All you have to do is to ...
Prevent previously closed tickets from reopening.
Zendesk has the concept of an archived ticket. Once a ticket is in a closed state for a configurable period of time, the ticket is archived.