Route inbound calls in Microsoft Teams

This article describes how to route incoming calls that come from the Public Switched Telephone Network (PSTN) or calls that are federated.

Routing calls with Auto attendants and Call queues - Microsoft Learn

The two (2) key redirects callers to the support Call queue. This Call queue is connected to a team that contains the support team assigned to ...

Route calls to different queues based on incoming number - Reddit

Use call routing logic within an SBC if you're using Direct Routing to manipulate the called number based on the callers number. You can then ...

Here's How We Set Up Call Routing in Microsoft Teams - ZIRO

With Teams call routing, you're essentially setting up automated rules that dictate how Teams processes incoming calls. For example, with ...

Configure call routing for Direct Routing - Microsoft Teams

In the left navigation of the Microsoft Teams admin center, go to Voice > Direct Routing, and then select the Voice routes tab. Select Add, and ...

Configure calling policies in Microsoft Teams

For example, to control voicemail for inbound calls, select On or Let users decide to enable routing of calls to voicemail. To prevent routing ...

Set up inbound calling for the voice channel | Microsoft Learn

Transfer calls to external numbers and Teams users · Set the toggles for External phone number and External Microsoft Teams users in Consult and ...

How to set up for inbound call handling and call queue ... - YouTube

This short video from Bedroq covers how to set up Teams to handing inbound calls ... The Queues App for Microsoft Teams Phone | Mike's Pre-Launch ...

Direct Routing Microsoft Teams Calling Made Easy - Callroute

In simple terms, Direct Routing for Microsoft Teams enables external PSTN calling from Microsoft Teams — users can place and receive regular calls directly from ...

Microsoft Teams Dial plans and routing

If you configure and assign a Direct Routing online voice routing policy to the user, the user's outgoing calls are checked to determine whether ...

Easily route callers with auto attendants and call queues in Teams ...

Auto attendants allow you to set up menu options to route calls based on caller input. Menu options for an auto attendant--such as "For ...

How to route inbound calls to the Teams client | Practical365

Coexistence Mode configures Call Routing for Skype for Business and Teams Clients · Login to Office 365 Admin Center · Open Microsoft Teams & ...

Plan Direct Routing - Microsoft Teams

Direct Routing lets you connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Teams Phone.

Routing calls to unassigned numbers - Microsoft Teams

In the left navigation of the Microsoft Teams admin center, go to Voice > Phone Numbers. · On the Routing rules tab, select Add. · Give the rule a ...

Routing for PSTN calls - What are the "default inbound call routing ...

End users will now be able to change their external call routing settings directly from the Teams app, allowing them to decide how incoming PSTN calls are ...

Manage your call queue and auto attendant settings in Microsoft ...

Add or remove team members from call queues and Microsoft 365 Groups. You can change their order for serial call routing, which will ring each person in the ...

Log Microsoft Teams calls to HubSpot records

Route inbound calls from Teams Phone to HubSpot contacts · To turn on inbound call routing to HubSpot for all users, click Global policy · To turn ...

Teams Route Inbound Calls by Area Code - Spiceworks Community

Our business is looking to do inbound call routing based on US area codes. Can MS Teams accomplish that? Our phone system is all in cloud based ...

Teams Voice differentiate internal vs external call and route ...

You can control whether these external calls should always be sent to voicemail, sent to unanswered settings, or use normal call routing.

Call forwarding, call groups, and simultaneous ring in Microsoft Teams

Set up external call routing · Select Settings and more Select to see more options · Then choose Settings > Calls Call tab icon · Under Call handling and ...