Salesforce updates Service Cloud to meet post|pandemic consumer ...

Salesforce updates Service Cloud to meet post-pandemic consumer ...

As economic activity rebounds, Salesforce contends, consumers will need more help, both from customer service agents and field service ...

Salesforce Reimagines Service Cloud to Transform Customer ...

Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations ...

ZDNET on X: "Salesforce updates Service Cloud to meet post ...

Salesforce updates Service Cloud to meet post-pandemic consumer demands https://t.co/zPuEki43wP by @StephCondonPDX.

Exceed customer expectations with Service Cloud and Slack

Working in myriad apps reduces team productivity and slows business growth. To better serve customers, service teams need to find new ways to adapt and keep up ...

Salesforce updates Service Cloud to meet post-pandemic consumer ...

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Aligning Consumer Goods Sales and Service Teams - Salesforce

Additionally, any updates or notes from the service team are instantly visible to the sales team, and vice versa, fostering a unified approach ...

Tackling the Pandemic and Getting Back to Work - Salesforce

... Service · Service Cloud Pricing · What is Customer Service Software? ... updates that we are providing. See the previous post below: ... pandemic. Across ...

Salesforce+ Service Cloud Spring '24

I need to provide a status update to the customer ... Salesforce+ is produced by Salesforce, so you'll find ... Do I need to be a Salesforce ...

Other Changes in Service Cloud - Salesforce Help

This update was first made available in Winter '21. Did this article solve your issue? Let us know so we can improve!

New Automation and AI Innovations from Service Cloud Transform ...

Salesforce customers deliver effortless experiences with Service Cloud 360. Throughout the pandemic, companies have tapped Service Cloud 360 ...

Salesforce+ Service Cloud Winter '25

Discover how to integrate your entire data ecosystem with Agentforce, our newest innovation powered by Salesforce Data Cloud. Plus see how to personalize ...

Get New Foundational Features for Service Cloud Users

When: These feature updates became available starting on September 17, 2024. Who: To enable Salesforce Foundations, users need the View Setup and Configuration, ...

The Role of Salesforce in Streamlining the Customer Journey in the ...

The dynamics of post-COVID consumer behavior require businesses to refine their marketing strategies. Salesforce's Marketing Cloud emerges as a powerful ...

92% of Consumers Expect Pandemic-Era Customer Contact Levels ...

Quick Take: As consumers return to shopping, travel, and entertainment habits, customer services teams must be prepared for a continued ...

Salesforce Service Cloud - Attentive

Post back Attentive data to Service Cloud ... Customer service integration ... updated in Salesforce Service Cloud / Sales Cloud / CRM.

What Are Customer Expectations, and How Have They Changed?

To better understand how customer expectations are changing, Salesforce Research surveyed 14,300 consumers and business buyers globally. In this research, “ ...

Salesforce Winter '25 Release Notes: Service Cloud - Corrao Group |

Using Einstein Case Summaries, agents can see the case progression including conversations, updates, and escalations—all from the Case Feed or ...

Salesforce Winter'25 Release Updates - Grazitti Interactive

Example: While building a flow to handle customer service case routing, you might see a tip suggesting that too many nested loops could slow ...

Get to Know About The New Salesforce Consumer Goods Cloud

Consumer Goods Cloud can unify all the data from sales, service, back-office, etc. This results in unified customer data ensuring the entire ...

Salesforce Service Cloud Implementation for Lead ... - Growth Natives

It includes features like customer communities, where customers can interact with each other and find support, as well as self-service portals ...