Set up digital channels in Webex Contact Center

Create Entry Points and Queues in Webex Contact Center Management Portal to configure the initial landing place for a customer contact. Create an entry point ...

Get started with Webex Contact Center

Services setup wizard · 1. After a contact center trial or subscription starts, access the Services setup wizard to configure the contact center tenant using the ...

Webex Contact Center Setup and Administration Guide

The Webex Contact Center solution is built on the Cisco Midpoint Call Management ® technology, a centralized control point for managing and monitoring calls and ...

Set up a channel - Webex Help Center

3. From the Contact Center navigation pane, select Customer experience > Channels. ; 4. Click Create to create a channel and enter the following ...

Webex Contact Center - Multimedia - Cisco Video Portal

Predefined responses for Chat and Email channels can help Agents speed up their Customer interaction handling and they can also help Enterprise standardize ...

Cisco Webex Contact Center - Webex Connect Platform Overview

Brief overview of Webex Connect and Webex Contact Center integration for enabling customer support over digital messaging channels.

Webex Contact Center New Digital Channels Bot Capabilities

Autonomous program that can interact with systems or users. 2 types of bots in Webex Connect: 1. Question and Answer (QnA) bot: Simulate a conversation.

Set up voice channels for Webex Contact Center

The Webex Calling Local Gateway enables you to retain your current on-premises PSTN carrier while providing access in over 140 markets globally. The Local ...

Contact Center - Webex Help Center

Order and Provision. Get started with Webex Contact Center · Manage Users, Teams, and Sites. Add Users · Set up Services. Create an Entry Point · Set up Voice and ...

Cisco Packaged Contact Center Enterprise Features Guide ...

Digital Channels Integration Using Webex Connect. ... Digital Routing media channels, see Set up Media Channels. 10.

Webex Contact Center

Get started. Sign in to Agent Desktop · Handle incoming calls. Set up and manage your notifications · Handle outgoing calls. Make an outdial call · Handle digital ...

New Digital Channels Summit | Webex Contact Center Lab Repository

Lab 1c - Connect overview, Connect overview. Introduction, Lab 1d - Connect user management, Connect user management. IMI Connect, Lab 2a - Standard Flows ...

Webex Contact Center Documentation

Feature Setup · Virtual Agent–Voice (VAV) in Webex Contact Center · Configure a Chat Template for Webex Contact Center · Configure a Virtual Agent ...

Webex Cloud Contact Center | Build a Chat Flow in Under 30 Minutes

is part of the Webex suite and plays well with the contact center. Webex Connect ... contact center or digital transformation journey, from ...

CiscoDevNet/webexcc-digital-channels - GitHub

Webex Connect Flows · Webex Connect Flows · Merge pull request #33 ... This repo provides the templates workflows for Webex Contact Center and IMI integration.

Cisco Quick Bytes | Webex Contact Center - YouTube

Webex Connect provides a platform to build digital customer journeys ... digital channels. Schedule in Shaun Robinson's session at ...

Webex Contact Center Architecture

From Webex CC perspective, Webex Connect provides the ingress and egress capabilities for all digital channels - email, messaging channels, that ...

Cisco Contact Center & CPaaS - Collaboration Learning Maps

Learn about Webex Contact Center and Webex Connect and how both revolutionize the customer experience. Understand how digital channels, AI and APIs can be ...

Increase Customer Engagement with Webex Contact Center

Webex Connect provides a low-code environment that allows businesses to orchestrate customer journeys across digital channels in a centralized manner.

Webex Contact Center

Meet customers across digital channels while connecting business system, journey, and preference data to personalize experiences. Proactive, automated ...