State CIOs pursue 'no wrong door' approach to digital service delivery

“The idea is a 'no wrong door' approach where someone comes to the citizen portal, they log in, it'll be a high quality log-in and we can bring ...

Michael Gutierrez on LinkedIn: State CIOs pursue 'no wrong door ...

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State CIOs pursue 'no wrong door' approach to digital service delivery

Two state chief information officers told StateScoop in recent interviews that their work improving how they deliver services to residents is largely driven ...

Anil Singaraju on LinkedIn: State CIOs pursue 'no wrong door ...

The principle of "no wrong door" is essential for making state services more accessible to residents. As Utah CIO Alan Fuller and Indiana ...

no wrong door Archives | StateScoop

State CIOs pursue 'no wrong door' approach to digital service delivery ... Two state chief information officers said they're using the "no wrong door" approach ...

The 2024 State CIO Survey - NASCIO

... digital services, reduce risk and support more efficient delivery of government services. ... Embrace no wrong door; Create a promotional agenda; Look toward the ...

State and Local CIOs Expect AI to Benefit Digital Services

Prioritize cybersecurity, privacy and identity management; Embrace a “no wrong door” approach; Create a promotional agenda; Look toward the ...

Creating A Citizen-Centric Digital Experience: How Far - NASCIO

The 2021 State CIO Survey presented the motivations state CIOs consider a priority for pursuing digital government services and at the top of the list is ...

States to Maintain Digital Service Delivery Post-Pandemic

Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services ...

7 Digital Government Transformation Trends | Granicus

And they don't have to. By applying a No Wrong Door approach to government, leaders can catch up to private sector giants, like Amazon, that have elevated ...

State CIOs take on bigger role in natural disasters - Route Fifty

And just over half (55%) said they have embraced a so-called “no wrong door” approach, meaning that residents can go to any part of state ...

Digital States 2024: Innovation, Inclusion and Whole-of-State Services

Texas is taking a whole-of-state approach to IT, and CIO Amanda ... “AI as a technology is not new,” said CIO Alan Fuller, who then ...

Digital front door vs. No wrong door | TTEC Digital

A digital front door can give users the self-service channels they expect. But recently it's been overshadowed by a newer CX concept: No ...

NASCIO Report Highlights Citizen-Centric IT Trends, Lessons Learned

The findings concluded that CIOs have begun delivering a positive citizen experience through digital services that can be witnessed in projects ...

Taking a whole- of-government approach - UN Public Administration

A “one service, one delivery, no wrong door” policy is intended to enable easy ac- cess to public services by ensuring that government agencies are well ...

Technology Promising A Brighter Future For E-Governance

... services they should receive. To work under the No Wrong Door approach, various program and service delivery units with our agency and other state agencies ...

StateScoop - Driving innovation in the hub of Silicon... | Facebook

STATESCOOP.COM. State CIOs pursue 'no wrong door' approach to digital service delivery | StateScoop. Two state chief information officers said they're usi...

The Role of Strong CIOs in Modern Government w - YouTube

In this episode, John Thomas Flynn, Former CIO for the States of California and Massachusetts talks with the UC Riverside School of Public ...