The Federal government is redesigning how it delivers services

The Biden-Harris Administration is building a new approach to managing Federal service delivery based on the experiences and perspectives of people from all ...

These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and ...

Executive Order on Transforming Federal Customer Experience and ...

The Federal Government must design and deliver services in a manner that people of all abilities can navigate. We must use technology to ...

Francesca Gabrielli on LinkedIn: The Federal government is ...

Francesca Gabrielli's Post · The Federal government is redesigning how it delivers services · More Relevant Posts · More from this author · Explore topics · Sign in ...

Future of government benefits delivery is 'human-centered,' say ...

“They can go to market for the various pieces of their systems. They can use pieces from statewide or department-wide infrastructure, and ...

New federal service delivery model focuses on people and ...

The effort is a “new model for how the federal government should better design and deliver services to Americans,” the White House said in its ...

Executive Order on Transforming Federal Customer Experience and ...

Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent ...

Progress Towards Delivering a Digital-First Public Experience | OMB

Key implementation partners, such as the General Services Administration's (GSA) Technology Transformation Services, have enhanced and promoted ...

Reimagining Federal Service Design and Delivery through Life ...

Every interaction between the Government and the public, whether it involves filing taxes or renewing a passport, is an opportunity to deliver the value, ...

Human-centered design: Developing effective federal services

That means asking yourself “Who are we designing for?” and then determining whether the data you might already have provides clarity for all the ...

Why we're designing government to work better and smarter for ...

In December 2021, President Biden's Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in ...

Delay Government: How Technology Can Fix Slow Federal Service ...

Numerous executive orders (EOs), laws, and other federal plans to modernize and expedite federal service delivery have either stalled or failed ...

Government Needs 'Customer-Centric' Redesign, New Report Says

In order to design services for the public, the report says Federal agencies, Congress, and the Office of Management and Budget may need to work ...

Government CX: Aligning to deliver world-class customer service

... Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on ...

Federal CX Guidance | Homeland Security

Government must be held accountable for designing and delivering services with a focus on the actual experience of the people whom it is meant ...

Digital Government: Building a 21st Century Platform to Better Serve ...

Mission drives agencies, and the need to deliver better services to customers at a lower cost is pushing every level of government to look for new ...

Delivering What Matters: Improving Government Service Delivery

services, why is it that every local, state, and federal government agency isn't redesigning services to improve services usage and delivery? Governments ...

Requirements for delivering a digital-first public experience

Digitally is now the default way the public wants to interact with the government. ... More than ever, digital experiences are central to federal agencies' ...

United States Digital Service

Delivering a better government experience ... Our small, highly empowered teams use their expertise to develop human-centered solutions to the federal ...

Redesigning Government: the AFSCME Approach

Worker empowerment built on union representation rights; · Investments in worker training to improve the delivery of services and the quality of these services; ...