The Zoom Contact Center AI

Getting started with Contact Center AI | Zoom

In this essential practical guide, we break down all the benefits of AI and share some steps to help you develop an AI-powered contact center that amplifies ...

Humanizing customer experience with AI - Zoom

Zoom Contact Center is a video-optimized omnichannel contact center solution integrated with the Zoom platform and designed to elevate the customer ...

Zoom Contact Center introduces new AI features for AI Expert Assist ...

Next best action: Zoom AI Expert Assist now offers real-time guidance to optimize customer support. This feature intelligently identifies ...

Beyond the buzzword: Contact center AI in action - Careers - Zoom

Zoom's AI Expert Assist helps with the increasingly complex queries agents have to deal with. It analyzes conversations on the spot and surfaces the right ...

Zoom delivers AI-powered customer experiences at an unmatched ...

Zoom AI Expert Assist and Workforce Engagement Management will be included in top-tier plans, and available as an add-on to any package. These ...

Zoom's newest AI innovations help make analytics more accessible ...

AI has become a critical ingredient for many successful contact centers. To help businesses big and small get the most out of Zoom, AI Companion ...

Zoom bolsters Business Services offerings with AI-first innovations ...

Zoom Contact Center leverages AI to enhance the customer experience ... Zoom Contact Center is an AI-first contact center solution that puts ...

Zoom is leading the pack with AI for Contact Centre and Customer ...

Zoom launched AI Companion — a generative AI assistant which offers several powerful and compelling use cases including meeting summarisation, ...

Plans & Pricing for Zoom Contact Center

Voice, Video, Chat, and SMS · Flow Editor + IVR · Real-Time Transcription · Remote Control · Agent CTI Integration · Surveys / VoC · Data Privacy · AI Companion for ...

Zoom Launches New AI Companion, CRM Support, & VoC ...

Zoom Launches New AI Companion, CRM Support, & VoC Capabilities ... Zoom has unveiled its latest Contact Center release wave, which features new ...

Getting Started with AI in Contact Center - Zoom

Your practical guide to AI in the contact center · Real talk about AI challenges: We'll break down the common hurdles and show you how to conquer them. · The ...

The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive ...

Zoom is on a CCaaS innovation hot streak, releasing 600 features for its CCaaS platform in just 18 months. Many of those are AI-fuelled.

Zoom Releases Three Tools to Simplify Contact Center Agent ...

Agents may now use the Smart Compose with AI Companion – Zoom's native AI assistant or “copilot” – to create responses to customer messages.

Harnessing AI for Smarter Contact Center Operations - Zoom Webinar

This webinar is designed to tackle these challenges head-on and provide you with practical solutions to elevate your contact centre operations.

Unlock the Future of Customer Experience: The Power of AI in the ...

Discover how AI technologies are transforming contact centers, streamlining agent workloads, and fostering more meaningful customer engagements.

Zoom Contact Center AI Agent Assist Capabilities (01/2024)

A brief demonstration of Zoom Contact Center's generative AI capabilities, including AI Companion and AI Expert Assist.

Beyond the Call: Human Touch Meets AI for Unmatched CX | Zoom

Beyond the Call: Human Touch Meets AI for Unmatched CX ... Watch this insightful and thought-provoking recording as we delve into the dynamic intersection of ...

Zoom Contact Center: How It's Doing One Year Later | No Jitter

Her emphasis was Zoom IQ, the company's AI-based “smart companion” for Zoom chat, email and meetings. Schmeiser also touched on a Zoom Contact ...

The next-generation contact center: 5 ingredients for success

Zoom Contact Center enables agents to respond and engage with customers via voice, chat, SMS, or video. And for customers who prefer to connect via social or ...

Unleash the Power of Zoom Contact Center - YouTube

... AI, a continued move to hybrid work, and increasing customer expectations, it's hard to know how best to adapt your contact center for success.