UCCX 10.6 Migration from Cisco Agent Desktop

Migrating from Cisco Agent Desktop to Finesse

You must move agents from CAD to Cisco Finesse in the following sequence: 1. Move all email agents and supervisors to Cisco Finesse. 2. Move all chat agents ...

Solved: Finesse - Mixed Mode in UCCX v10.6 - Cisco Community

At the current time, they login to UCCX via the Cisco Agent Desktop ... 3. Try to use a supported browser in version UCCX 10.6: https://www ...

UCCX 10.6 Migration from Cisco Agent Desktop (CAD) to Finesse ...

CAD and Finesse can work in the same UCCX only if its running version 10.6SU1 this is called mixed mode.

UCCX 10.6.1 SU2 and Agent Desktop - Cisco Community

We are on UCCX 10.6.1.10000-39, with all agents using Agent Desktop, not Finesse. Due to the IE 11 cipher issue, we need to apply SU2, 10.6.1.11002-15.

Are Cisco's 10.5 and 10.6 UCCX Updates Worth it? - Mindsight

As you can see, Cisco is continuing to invest in its UCCX platform focusing on making the Finesse Agent Desktop a great experience. If you are ...

UCCX 10.6 Standard to Enhanced migration SKU's - Cisco Community

I am looking for clarification on the SKU's required to migrated agents from Standard to Enhanced licensing. ... Is there a separate SKU required to upgrade the ...

Upgrading Cisco Agent Desktop on Windows 10 - koolaid.info

In the process of our upgrade we had to do a quick upgrade of UCCX to 9.02 from 9.01 to be eligible to go the rest of the way up to 11, allowing ...

Chapter: Unified CCX Upgrade - Cisco

The only exception is while you are upgrading the cluster software, during which a temporary mismatch is allowed. To install Cisco Agent Desktop ...

UCCX 10.6 subscriber migration (IP and hostname change)

Hence you should only delete the entry of secondary server from System >> Server followed by restart of primary server. Post this, you can add new secondary ...

UCCX 10.6 – Running Finesse and CAD simultaneously with Mixed ...

The doc or section should have some sort of title like Cisco Finesse Desktop Mixed Mode Deployment when it comes out. I wouldn't upgrade ...

uccx - koolaid.info

... Cisco Agent Desktop/Cisco Supervisor Desktop (CSD) or Finesse. The ... If you run into problems they may still tell you either to upgrade to 10.6 ...

Cisco Unified Contact Center Express 10.6 Data Sheet

This desktop is a next-generation agent and supervisor desktop for Cisco Customer Collaboration solutions. ○ It provides easy access to the ...

White Paper Cisco Finesse | PDF | Representational State Transfer

Migrate the new instance to Unified CCX 10.6 and confirm that the Cisco Finesse service is active. Migration Utility Available. A Cisco Agent Desktop to Cisco ...

Andres Sarmiento – Page 12 – Learn IT by it-learn.io

UCCX 10.6 Migration from Cisco Agent Desktop (CAD) to Finesse Desktop ... Today I attended to the WebEx training UCCX, so this time I decided I was going to take ...

Some people with Cisco agent desktop and others with only cells

Thanks for your answer, in few times a migration to UCCX 12 will be done but for the moment my customer is working with uccx 10.6 and cisco Desktop agent no ...

CUCM/CUC/UCCX Cluster Upgrade from 10.5/6 to 12.5 : r/ciscoUC

For UCCX you can take a few different paths: if you can add them to the same vCenter and vMotion them over then that will be the easiest.

UCCX – Amy Engineer

UCCX 10.6 upgrade from 9.0(2) does require a .cop file, I used ... In Cisco Agent Desktop an agent no longer see his/her call stats in the call ...

Ask the Expert: Finesse for UCCX, next generation agent desktop ...

UCCX 10.6 has a consolidated non-voice state management. What this means is that READY/NOT READY for non-voice will affect both chat and emails. When ...

Cisco Agent Desktop - VA.gov

... Cisco Unified Contact Center solutions. The product is used by call agents for intake and tracking of customer calls. As of July 31, 2018, all support ...

UCCX upgrade - unsupported hardware detected : r/Cisco - Reddit

I'm working on a UCCX 9 -> 10.6 refresh upgrade, and I'm seeing ... My UCCX 9 install says Cisco Unified CCX Maximum Agents: 400. The ...