Understanding Agent Availability Report

Understanding agent availability with Agent Activity reports

Displaying plans · Log in to your Freshdesk Omnichannel account. · Click on Analytics in the left tab, and go to Analytics · Filter out by ...

Understanding Agent Availability Report - Zoho Cares

The Agent Availability report is one of the Static Reports that helps admins track the active working hours of each agent and allows them to regulate the ...

Agent Availability Summary Report Help

Use this report to determine how long you were in an Available state to take calls, and your status while you were as unavailable. This is a summary version of ...

View and understand the Agents report in Omnichannel real-time ...

The Agents report consists of metrics that provide an overview of agent performance to help contact center managers optimize agent allocation in real time.

Interaction Reporter Help - Agent Availability Summary Report

Use this report to determine how long you were in an Available state to take calls, and your status while you were as unavailable.

Agent Availability Dashboard - Support : Freshworks

The Agent Availability Dashboard provides a centralized view of your team's availability across your support channels, enabling you to optimize customer ...

Understanding the Agent Performance report - Zoho Cares

This report offers detailed statistics on several agent performance metrics and can be configured to show data for one or more agents during various time ...

Analyzing agent state and activity - Zendesk help

The State Detail tab contains a single report that lets you dig further into how agents spent their time. You can filter the reports on the dashboard by Date, ...

Viewing Agent Availability Across All Teams - Freshcaller

To view the list of agents in a particular status, click on the status type from the drop-down option. For example, you can see the number of ...

Agent Availability Dashboard - Freshdesk Support

Agent availability dashboard helps you keep track of all the available agents in your helpdesk and the ones who aren't.

‎Agent Activity Log Report | Sprinklr Help Center

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes.

How to Use Agent Status Report in Call Center - K12 Insight

System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations.

Is there is a way to report on agent availability - ServiceNow

To understand when agents are available to be assigned work and for overall resource planning in terms of number of available hours remaining on ...

Metrics and attributes for agent state and activity - Zendesk help

This means that if an agent is in a single state for the entire duration of the report's time period, their state is not reported, as there have been no changes ...

Agent performance board - GoTo Connect Support

This board is designed to help you understand how your agents are performing overall. This board is designed to help you understand what is ...

Agent Availability Report - Feature Requests - tawk.to Community

However to demonstrate how low in-house-agent availability is I need to show the client a report that showed how often (or not!) chat was ...

What is an Agent Report? (+Free Trial) - LiveAgent

An agent report is an audit or summary of an agent's performance. In the context of LiveAgent, it details insights like work time, answered tickets, chats, ...

Agent Availability Report - Expertflow CX

Report Summary Provides MRD-wise agent's availability statistics for each agent of the team to take necessary measures to improve the contact cente...

Agent at a Glance | Freshservice Service Desk Reports

This report shows you general information on how a selected agent is performing in your helpdesk. It can be used to compare their activities on a month to ...

8x8 Analytics for Contact Center—Access agent status reports

Agent Status > Login Time: To better track the availability and productivity of agents, use this report that offers login time of each agent. What time did ...