Understanding agent availability with Agent Activity reports

Displaying plans · Log in to your Freshdesk Omnichannel account. · Click on Analytics in the left tab, and go to Analytics · Filter out by ...

Understanding Agent Availability Report - Zoho Cares

It's important for an organisation to know when their support agents log in and log out of work. The Agent Availability report is one of the Static Reports ...

Interaction Reporter Help - Agent Availability with Activation Report

Supervisors use this report to view and track very detailed information with regards to the agents status activity. Use this report to determine how long ...

What is the Agent Activity Report?

Agents can view a summary of their activity in one report, including total new listings taken, price changes, status changes, total showings and listings ...

About the Agent activity page - Zendesk help

Understanding agent activity tracking ... Agents are automatically clocked in when they start their first activity of the day. If agents' days start with a task ...

View and understand the Agents report in Omnichannel real-time ...

The Agents report provides information about agent capacity and status for the last 24 hours. By drilling down to view details such as capacity ...

Zendesk Talk: Allow Reporting on Agent Availability

At this time, only real time reporting is available for Agent availability in the Talk Dashboard. It would be store this data so that the ...

‎Agent Activity Log Report | Sprinklr Help Center

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes.

Agent Summary Activity Report (Active) - Genesys Documentation

The (Agents folder) Agent Summary Activity Report (Active) provides a breakdown of the duration of the different states that an agent can be in.

Analytics report on Agent activity - Freshworks Community

I need to be able to report on activities created by Agents. Filters should be by Agent, Date and clientHeader level is fine but i need to ...

Availability by agent (Routing mode only) report in Engage Digital ...

This report shows the time spent per day and per agent for each presence status. The graph shows the total time for all agents and per status.

An overview of Omnichannel analytics - Freshdesk Support

Agent Activity Report. This report summarizes how long your agents ... Understanding agent availability with Agent Activity reports · What ...

Agent Availability Report - Verloop Help Docs

Click on Agent availability report to view your agent's availability data. You can view the data of the agent in a tabular form- a column ...

View and manage agent performance reports - Webex Help Center

Agent performance reports provide information on efforts and performance during specific time periods. Get a summary of all the activities involving the total ...

Agent activity report in Engage Digital Analytics - RingCentral Support

For example, your report may show that agents are more present than active. When you see that agents are more present than active, this can be symptomatic of an ...

Agent Activity - Olark

This view provides an overview of important agent metrics. You can see which agents are online in real-time, look at average response times, see the total ...

Understanding the Agent Performance report - Zoho Cares

This report offers detailed statistics on several agent performance metrics and can be configured to show data for one or more agents during various time ...

Custom agent status - Support : Freshworks

How to set up custom agent status - Freshdesk Omnichannel. Fri, 31 Mar, 2023 at 5:52 PM · Understanding agent availability with Agent Activity reports. Mon, 3 ...

Agent Activity - tymeshift

Agent Activity lets you visualize the time spent on Tickets, Calls, Chats, General Tasks, and Untracked Time.

Agent Activity API — Overview - LivePerson Developer Center

The Agent Activity API is intended for reporting and information purposes — not for real-time decisions, such as routing. Agent Activity api has sla of 1 hour.