Use Webex App in Webex Contact Center Desktop

Collaborate with agents, supervisors, and subject matter experts without having to leave your Webex Contact Center Desktop interface.

Install Webex Contact Center Desktop

1. Sign in to Desktop over a supported browser. ; 2. Click the Install Application link displayed in the notification message, or the Install ...

Webex Contact Center

Get started. Sign in to Agent Desktop · Handle incoming calls. Set up and manage your notifications · Handle outgoing calls. Make an outdial call · Handle digital ...

Get started with Agent Desktop - Webex Help Center

Webex Contact Center Agent Desktop is where agents receive and manage customer interactions including calls, chats, emails, and more.

Webex App | Contact Center integration

Webex App can integrate into your Contact Center solution (Unified Contact Center Enterprise or Express) and be controlled in Finesse desktop as a softphone ...

Webex Contact Center - Agent Desktop - Cisco Video Portal

Webex Contact Center - Agent Desktop · Webex Contact Center Agent Desktop Experience · Webex Contact Center How to Use Idle State Codes · Webex Contact Center How ...

Desktop settings for Webex Contact Center

You can use this article to set up Desktop Settings for Webex Contact Center ... App to synchronize the states between the Webex App and Desktop ...

Webex Contact Center Setup and Administration Guide

Webex Contact Center is a cloud-based solution that enhances customer experience by providing a seamless, intuitive, and flexible platform for managing ...

How to start to integrate Webex App and Webex CC desktop

WebRTC support for Webex Contact Center ... With the WebRTC support for Agent Desktop, using the Next Generation Media Platform, you'll be able to ...

Webex Contact Center

View your contact center KPI cards · Supervise your agents and teams · Monitor agents on a call · Use Webex App in Agent Desktop · Send broadcast messages to your ...

Open URL when incoming Call with Webex? : r/ciscoUC - Reddit

During a Webex call, you can manually initiate the shortcut or trigger associated with the desired URL. This offers a simpler solution but ...

Webex Contact Center: Agent Desktop - YouTube

Our agent desktop is the perfect companion for your customer support. It enables your agents to respond quickly and effectively to customer ...

Webex Contact Center Documentation

This central repository streamlines your Webex Contact Center setup and deployment. It guides you through the entire process, from initial ...

Webex Contact Center - Agent Desktop Demo - Cisco Video Portal

This 5-minute video demonstrates the all-new Webex Contact Center agent desktop, including new features and functionality.

Webex desktop app dialpad : r/ciscoUC - Reddit

Users are still able to type a number in the search bar and press call. ... use the teams add-on & hide the WebEx app altogether. Upvote

Webex Contact Center

Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center. See all AI ...

Get started with Supervisor Desktop - Webex Help Center

With Webex Contact Center Supervisor Desktop, supervisors can manage, monitor, assess, guide, and assist agents within a centralized ...

Agent Desktop for Cisco Webex Cloud Contact Center - Novelvox

NovelVox Webex CC Agent Desktop equips contact center agents with a unified view of customer information, improving agent productivity and faster resolution.

Webex Contact Center Architecture

Further the Webex CC Desktop application runs a custom headless widget (no user interface) runs in the background, interacting with the ...

Lab 3 - Agent Desktop · Labs Library - Webex CC Lab guides

You need to have Webex App installed in your laptop or mobile phone to place calls. If you prefer, you could also do it from your phone number ...