Using External Routing solution with Salesforce

Integrate third-party routing with a partner application with Omni-Channel using Salesforce standard APIs and streaming APIs. External routing is supported with ...

External Routing for Omni-Channel - Salesforce Developers

Before setting up external routing, make sure that you have a working implementation of Omni-Channel. You'll use version 41.0 or later of Salesforce standard ...

External Routing Technical Architecture and Process

Salesforce sends events using Salesforce Streaming APIs for the PendingServiceRouting object. · Partner application creates a session to authenticate. · Partner ...

Using External Routing solution with Salesforce - Omnicloud

External routing allows you to integrate your communication platform with Salesforce omni-channel, as to select the correct agent to route ...

Configure external routing of Salesforce chats

After you install and configure the Omni-Channel external routing package, create a flow in Salesforce to route a Salesforce chat through Genesys Cloud.

External Routing | Salesforce Trailblazer Community

Normally, the right solution to apply would have been when SF comes into play: Use the adapter to handle voice interactions; Use SF omnichannel ...

Integrate External Routing for Omni-Channel - Salesforce Developers

Use the following steps to integrate your external routing implementation with Omni-Channel.

Configuring Salesforce external routing for Vonage Contact Center

To use external routing for work items other than Live Agent chats (now simply called Chat in Salesforce), you must change the owner of the item to a queue that ...

Step 1: Create a Routing Configuration and Queue for External ...

External routing requires a separate routing configuration and queue in Omni-Channel. These separate objects define routing behavior and assign work to ...

What is external routing | Salesforce Trailblazer Community - Trailhead

Hello Trailblazer's,. I am new to service cloud and i am trying to understand what external routing configuration means and how we can setup ...

Service Cloud Voice for Partner Telephony Developer Guide

Omni-Channel routes work to agents using a two-step process. In the first step, a PendingServiceRouting (PSR) is created which represents a work assignment ...

Expected Behavior for External Routing for Omni-Channel

Verify that the behavior you observe while testing and using your implementation of external routing matches the following expected behavior scenarios.

Routing Salesforce and Partner Channels

Set up your telephony solution with Service Cloud Voice and use Omni-Channel routing to route calls. · Implement external routing and integrate your provider's ...

external routing Archives - Omnicloud

Using External Routing solution with Salesforce ... External routing allows you to use your existing communication platform with Salesforce Omni- ...

Set Up External Routing - HELP CENTER

External routing allows you to route cases from NICE CXone to the Salesforce Omni-Channel widget. This way, your agents can use the native Omni-Channel widget ...

Routing calls in Salesforce | AWS re:Post

In Amazon Connect, routing is typically handled through a combination of queues, routing profiles, and flows. When you set up routing profiles, ...

Troubleshooting External Routing for Omni-Channel

Build and customize your Agentforce and Customer 360 with the Salesforce Platform. ... Connect the value chain. Explore manufacturing solutions · Modernize ...

Smart Connector for Salesforce - External Routing & Campaign Sync

Our revamped Smart Connector for Salesforce supports two add-ons: External Routing and Campaign Sync. This demo video shows how easy it is ...

Install and configure the Genesys Cloud for Salesforce External ...

Salesforce supports upgrades for managed packages only. To use the latest version of the unmanaged external routing package, you must uninstall the existing ...

Contents CX Cloud External Routing for Salesforce ... - Genesys

To create a service channel in Salesforce, follow these steps: 1. Navigate to the Service Channel Settings: • Go to the Salesforce setup screen. • Use the ...