Virtual Chat Reference Services
LibChat 24/7 Reference Cooperative by Springshare
Your Virtual Reference Service Desk - Always Open. Cascading Fallback Widgets. Control how and when a chat cascades from in-library chatbots or chat ...
Chat with a Librarian | 24/7 Help - Power Library
Welcome to PA's 24/7 virtual reference service – Chat with a Librarian – where experienced librarians help Pennsylvanians find factual answers and provide them ...
Ask a Librarian - Ask a Librarian
Areas offering chat service are indicated using the "chat" icon . ... Other Ways to Connect. We offer online chat service from ... Research & Reference Services.
Virtual Reference Services | Oregon Tech
The purpose of the VRS is to provide fast, real time online reference help to patrons at the point of need. Patrons can chat with a librarian via embedded IM/ ...
Looking for guidance for online "Ask a Librarian" chat programs
Quite a few consortia have virtual reference programs covering multiple library systems, which would be worth investigating. Software-wise, ...
User-Engaged Virtual Reference Service: A Survey of Chat ...
Chat reference makes the reference services more accessible to patrons, regardless of time and location. It helps the library to reach out to ...
Chat reference libraries - LISWiki
Ask a Librarian A consortial virtual reference service for members of the Ontario Council of University Libraries. This service is coordinated by the Scholars ...
Seeking Synchronicity: Evaluating Virtual Reference Services
... reference encounter. Synchronous, (i.e., chat reference or Ask a Librarian services) and asynchronous (i.e., email) virtual reference services have grown in ...
Virtual Reference: A Selected Annotated Bibliography | ALA
Instant messenger (IM) services receive the most attention in this book; proprietary chat and E-mail reference are also covered. It is not a practical “how-to” ...
Virtual Chat Reference Services - LLRX
Virtual Chat Reference Services · LibraryH3lp. LibraryH3lp was probably the chat service that I saw come up in my research most often, and for ...
Chat Reference Referral Strategies: Making a Connection, or ...
Professional guidelines require virtual reference services (VRS) to delineate a scope: 3.2.1 Define and make accessible the level of service to be provided so ...
Guidelines for Implementing and Maintaining Virtual Reference ...
1.1 Virtual reference is reference service initiated electronically for which patrons employ technology to communicate with public services staff without being ...
FLITE Library Virtual Reference Best Practices - LibGuides
Skills for Successful Virtual Reference · Keep the chat flowing and gear the conversation toward a positive resolution. · Use questions like “what ...
Chat and Online Reference Services
Employ chat reference best practices; Identify effective tools and apps for the virtual reference desk. Target Audience: Librarians who are familiar with ...
Virtual reference services: opportunities for libraries and patrons
Slowly but surely, libraries started to offer virtual reference services (VRS) by email, instant messaging, chat, Skype, videoconferencing, etc.
Delivering Virtual Reference Services on the Web
As far back as 1987, librarians provided digital reference on a system wide computing network (Copler, 1989). In the mid to late 1990s, synchronous video chat ...
Virtual Reference: Helping Patrons Wherever They Are
Virtual Reference: Helping Patrons Wherever They Are ... The WSU Vancouver Library is offering chat reference and other services, which are ...
We Don't Know Who You Are: Live Chat, Library Anxiety, and ...
Virtual reference services have evolved over the last 20+ years and are now a significant part of many libraries. According to the Reference and User ...
Let's Chat: Assessing Virtual Reference Service for Optimal User ...
Both librarians and student employees staff our virtual reference service, so ensuring consistent and quality chat transactions is important.
(PDF) Virtual Reference Services: Connecting Users with Experts ...
Virtual reference - a service that allows librarians and patrons to communicate with each other in real time through the Internet by e-mail, ...