What Consumers Expect from Future Banks and Insurers

12 Banking Customer Experience Trends to Watch in 2023

We can expect to see more banks going above and beyond in 2023 to watch out for the interests of their customers in order to demonstrate the value they add and ...

Customer Experience in Banking: Future Trends | Maze

What do customers expect from their banks? · Customers use more digital channels: 45% of consumers in Europe used digital channels to purchase ...

The Future of Bank Branches: Adapting to Consumer Behavior

: Consumers not only prefer digital banking but also expect their banking experience to be safe and seamless. It is of utmost importance to safeguard consumer ...

Financial Services Trends: 3 Things Customers Crave - Salesforce

One of the biggest financial services trends we've seen recently is that people want a steady hand to guide them in money matters. According to ...

Consumer financial services 2025 - Insights - Raconteur

All this now appears to be changing. “It seems to me that banks and insurers can do more now with the technology available to them and, as market pressures from ...

Future of Retail Banking | BHDP

With the rise of remote work and the enhanced digital offerings from companies like DoorDash and Netflix, today's customers now expect the same ...

The Future Of Customer Experience In Banking In 2023 - Lumoa

In addition to green initiatives, banks are now expected to contribute to their immediate societies in more ways. This is the reason why 41% of ...

What do consumers want from financial services firms?

A new report by Hearts & Wallets is shedding light on financial services consumers wants, including the need for clear and understandable fees, ...

Retail Banking 2025 and Beyond | PwC

These priorities—tech-powered transformation, data-enabled customer focus and broad-based trust—are becoming increasingly urgent. Regardless of how the future ...

Banking Consumer Study Uncovers Hidden Value - Accenture

Banks can strengthen fraying customer connections with life-centric solutions and better engagement across digital and physical channels. Most ...

What consumers want from insurers and how insurers can deliver

Our research reveals a clear demand for new types of protection and stronger coverages across markets and consumer segments.

Top 5 Customer Experience Trends for 2023 and Beyond

In the future, more banks and credit unions will invest in technologies to support and engage employees. This especially likely as more ...

Elevating customer experience: A win–win for insurers and customers

The positive (or negative) impact of CX creates ripple effects beyond the four walls of an insurance carrier. Poor CX is often a primary barrier ...

6 most important customer experience trends in banking - Unblu

Instead, the spotlight is now shifting towards continuous digital transformation. More than half (53%) of decision-makers at banks report ...

Economic uncertainty is one factor driving consumers to switch ...

As a result, during the past year, 25% have switched banks, 34% have moved to different wealth managers, and 35% are working with different ...

Banking Customer: Digital Expectations and Opportunities - UXDA

Tailored Services: Customers expect personalized banking experiences, with services and product recommendations based on their financial behavior and ...

How can banks transform for a new generation of customers? - EY

Winning with financial services ecosystems requires understanding what consumers want. Strong privacy policies and features (e.g., ID theft ...

2025 banking and capital markets outlook - Deloitte

The Consumer Price Index is expected to get closer to the 2% target rate, possibly leading to another three or four rate cuts in 2025, which ...

What does the modern customer expect from financial service firms?

The modern customer expects a lot from their banking service. Not only do they want easy access to their funds and secure and reliable ...

Majority of banks and insurers struggle to maximize the value from ...

Financial institutions are facing a challenging environment, ranging from data collection and management inefficiencies, cybersecurity gaps, ...