When Service Customization in Tourism Backfires

When Service Customization in Tourism Backfires - Sage Journals

That is, service recovery research implies that both the unilateral approach and the joint restoration alone can retain customers. However, our ...

When Service Customization in Tourism Backfires: Exploring the ...

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction · Lishan Xie, Xin Liu, +1 author

When Service Customization in Tourism Backfires - ResearchGate

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When Service Customization in Tourism Backfires: Exploring the ...

Although service customization is widely adopted in the tourism industry to cater to the heterogeneous needs of customers, the high interaction in ...

sj-doc-1-jht-10.1177_10963480221137777 – Supplemental ...

sj-doc-1-jht-10.1177_10963480221137777 – Supplemental material for When Service Customization in Tourism Backfires: Exploring the Value Restoration ...

Customization Bridges the Gap Between Tourist Knowledge and ...

This study shows that tourist knowledge positively influences customization and customization affects satisfaction. This result also appears ...

Mass customization in food services - ScienceDirect.com

Faced with the growing levels of competition and consumer demands, many companies started to offer customized products/services tailored to the individual ...

Journal of Hospitality & Tourism Research | Scholars Portal Journals

Download Options. Read It HerePublisher · When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value ...

Customization Bridges the Gap Between Tourist Knowledge and ...

... (DOI: 10.3727/108354215X14411980111299) Tourism is one of the major service ... When Service Customization in Tourism Backfires: Exploring the Value Restoration ...

Journal of Hospitality & Tourism Research | Scholars Portal ...

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction. Authors. Lishan Xie · Xin Liu · ORCID ...

Sustainability, Personalization, and Hospitality Tech Trends - LinkedIn

Poorly executed personalization often backfires, leaving guests uncomfortable or even alienated. Instead, focus on subtle and relevant ...

Personalized tourism product design focused on tourist expectations ...

Tourism is one of the largest service industries in the world (Chen et al., 2022). According to a report jointly released by the World Tourism Cities Federation ...

Exploring the Value Restoration Mechanism to Prevent ... - 科研通

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction. 旅游服务定制事与愿违：探索防止价值 ...

Personalization in Travel: How to Level Up - Concentrix

When it comes to the travel itself though, technology can only ever be part of the answer in delighting customers through personalization. For example, a ...

When Personalization Backfires—And What to Do About It

One well-known travel brand ran an experiment where one batch of emails used people's first names in a subject line, and a second batch didn't.

Service customization: To upgrade or to downgrade? An investigati ...

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to. Prevent Value Codestruction. Journal of Hospitality and ...

Service Personalization: Tourism & Experience | StudySmarter

Service personalization refers to tailoring products and services to meet the individual needs and preferences of customers, leveraging data analytics and ...

A strategy to alleviate the self-serving bias in tourism value co-creation

Xie, When service customization in tourism backfires: Exploring the value ... The impacts of robot services and spatial distance on service satisfaction, Journal ...

The Future Of Personalization In The Travel Industry - Forbes

This will mean that the personalization a customer experiences on their holiday may not end when they arrive at their hotel, but continue to ...

How to Improve Value Creation by Service Interaction: The Role of ...

When Service Customization in Tourism Backfires: Exploring the Value Restoration Mechanism to Prevent Value Codestruction · Business, Economics. Journal of ...